-Manage and/or provide assistance in managing assigned customers and territories-Translate customer business needs into service requirements-Develop highly effective relationships with customers and solicit feedback to bring back to internal business units-Establish customer advocacy goals with assigned set or subset of customers and manage progress against goals-Define critical support needs from relevant Surescripts functions, accurately relay information to and from customers-Conduct account reviews on regular basis to evaluate customer demands and product utilization. Apply understanding of customer's strategic initiatives and inefficiencies to determine/prospect new product sales that align with Surescripts objectives-Partner closely with sales executives and establish open communication to determine customer sales plans, customer visits and other customer outreaches-Develop and maintain well-coordinated internal relationships with key decision makers within the organization-Provide reporting to key internal and external constituencies

-Primary function is to increase patient enrollment volume in Minnesota, Wisconsin, Michigan, Indiana, and Kansas City-Consistently meet and exceed sales goals, visits and call objectives-Coach and assist team members to help them meet their sales goals-Maintain accurate and timely account data to complete call reports-Establish and uphold relationships through frequent visits, phone calls, online meetings, and in-person presentations-Collaborate with Dietitians, Clinical Managers, Social Workers, Director of Operations and Regional Vice Presidents on best practices and strategy for meeting enrollment metrics and to continue growth

-International experience in training, planning and managing product-Lead project kickoff calls and developed Microsoft project plans to ensure project accuracy-Managed implementation of InstyMeds software at client locations-Developed relationships with physicians, executives, pharmacists, nurses and project managers-Acted as point of contact for over 100 individual domestic clients

-Enhanced knowledge of plan products and service methods within healthcare industry-Provided quality service to members regarding claims, benefits, enrollments and eligibility-Developed and utilized analytical and technical skills-Researched complex issues across multiple databases and resolved escalated issue within a timely matter

-Coordinated athletic hiring and staffing-Organized and planned staffing for game day assignments-Developed procedures and protocol for athletic information desk