Logan Lehmann Email & Phone Number

Madison, Wi, Us

My current role as an Information Technology Coordinator for the division of Public Safety and Resource Protection includes the following core duties:>Active and legacy software support>Active Directory support and management level 1>Mobile device management (Workspace One - Airwatch)>End user support both in person and remote (BeyondTrust)>Purchasing and budgeting new IT equipment>Hardware and physical media support and retention>CJIS security policy compliance>Law Enforcement application support (GPS, TRaCS citation software)>Law Enforcement hardware support (Axon Body Cameras, Squad Vehicle Routers, Panasonic Toughbooks)

Madison, Wi, Us

My role as an IT Support Technician with the State of Wisconsin included the following duties:>Customer support, physical and remote>Mobile device support and management>Legacy software support and management>Inventory and delivery of hardware to various government sites>Active Directory and Remote Client support level 1>ITIL documentation and updates to best practices

Fort Atkinson, Wi, Us

While working alongside the IT support staff at Spacesaver Corporation I was exposed to a wide variety of jobs. From rolling out new physical workstations and software updates, to testing and training employees using augmented reality technology, I have received lots of exposure to different aspects of IT support services as well as ITIL best practices.Here is a comprehensive list of tasks I was exposed to:>Help Desk Support>Hardware upgrades to user devices (RAM/SSD/REPLACEMENTS)>Package based software deployment to user devices(ManageEngine)>Incident management and incident escalation>General troubleshooting>Software/Hardware deployment and configuration documentation>Documentation for ITIL>End user instructions (how to's)>Microsoft Teams calls and conferencing>Active directory accounts and domain groups (level 1)>Cisco phone systems and administration>Excel documentation and organization>Windows 10 laptop setups

Fort Atkinson, Wi, Us

> Manage a five employee team on the load-end of the Paint Line> Schedule and organize customer paint product orders in accordance to priority shipping> Active member of the Safety Committee> Active member of the Culture Team> Planned two group outings to iCombat Lazer Tag Arena.

Fort Atkinson, Wi, Us

> Used a variety of fabrication equipment such as automated and programmable saws and brake presses> Worked in CNC machining and entry level CNC program modification> Created an official work instruction for a CNC workstation