Responsibilities• System Owner and Administrator of Salesforce CRM system• System Owner and Administrator of Sharepoint communities• User experience, digital solutions• Integrator of digital solutions incl. Salesforce, Sharepoint, eCommerce, Power BI, ERP a.o.Results• Designing and building communities in Sharepoint targeted at IT, HR, Sales and Tech teams• Integration of ERP system and Salesforce• Upgrading users worldwide in Salesforce• Alignment of global requirements in Salesforce• Alignment of work flows and processes in Salesforce• Alignment of work flows to and from Salesforce• Master data management in Salesforce• Deployment of new features and functionalities in Salesforce• Building reports and dashboards in Salesforce• Error handling in Salesforce and SharePoint• Specification of functional needs in Salesforce and SharePoint to development partners• Elaboration of online user guides and other supporting documentation• Migration of corporate intranet from Typo3 to SharePoint on-prem to SharePoint Online• Creating user interfaces in SharePoint• Structuring file management in SharePoint• Ad hoc support to users worldwide

Digital Marketing, Web, Intranet, CRM, Data analyses, Communications

Responsibilities• System owner of CRM system, websites and intranet (2001-18)• Data collection and analyses, markets, competition and customer segments (2004-18)• Online traffic analyses, websites, newsletters and social media (2004-2018)• Content production for websites, newsletters, intranet and social media• Layout and production of staff magazine• Production and editing of videos for websites, YouTube and internal uses (2003-2018)• Communication advisor to Management• Coordination of trade shows participation worldwide• Planning of sales campaigns worldwide (2004-2012)• Follow-up on Accounts Receivables and recovery of arrearsResults • Planning of replacement, implementation and data migration of CRM system (2015-2016)• Planning and implementation of upgrade of CRM system (2017)• Integration of legacy CRM system used in subsidiary to central CRM system (2017)• Planning, implementation, test and maintenance of new corporate intranet (2015)• Planning, implementation, data migration, test and maintenance of new corporate website (Umbraco) (2013-2014)• Extension of Umbraco web platform to host more websites (2016-2018)• Implementation of internal information screens (2017-2018)• Implementation and maintenance of online service (Apsis) for newsletters and questionnaires (2013-2014)• Planning, implementation and migration of online service for newsletters to new service provider (MailChimp) (2017)• Implementation of electronic building access security system (2004)• Extension of CRM system to all corners of the organisation• Intranet established as primary channel for internal communication

Responsibilities• Sales support to regional sales manager in Latin America• Translation and text revision of commercial, technical and legal texts (da, en, es)• Administration of CRM system• Administration and maintenance of websites and intranetResults • Implementation of CRM system (2001)• Implementation of intranet (2000)

Responsibilities• Market analyses and elaboration of marketing plan for the school.• Elaboration of brochure concept and sales material• CommunicationsResults • Marketing plan implemented 1994