Craig Lehner Email & Phone Number

Fond Du Lac, Wisconsin, United States

Fond Du Lac, Wisconsin, United States

Fond Du Lac, Wisconsin

- Participate as Business Analyst Lead for an agile development team responsible for the gathering of detailed requirements on an as needed basis.- Work with and support agile team Product Owner in an effort to successfully and routinely deliver business value to the business.- Experience with SAFe agile framework

Fond Du Lac, Wisconsin

- Review, analyze, and evaluate business systems and user needs.- Develop solutions for business systems’ implementations and needed alterations.- Write detailed descriptions of user needs, program functions, and steps required to develop or modify computer systems.- Assist business departments with eliciting detailed system requirements in a manner that seeks to improve existing business processes.- Define, implement, and assist Application Development Quality Assurance (QA) and Regression business system testing. This includes planning, creating, evaluating, and tracking testing results.- Coach, mentor, and assist business departments in defining user acceptance testing, test cases, and plans.- Enable, promote, and improve Application Development and Project Management processes.- Estimate business analysis and quality assurance efforts on approved projects.- Demonstrate expertise in a variety of the insurance industry concepts, practices, and procedures while interacting with internal employees, outside vendors, and consultants.- Plan and accomplish goals and responsibilities according to timelines provided by relying on extensive experience and judgment.- Perform a variety of tasks to facilitate completion of projects including but not limited to: coordinating communication with outside departments, writing of documentation and specifications, testing, and consulting.- Provide consultation on complex projects as needed and am considered to be the top level contributor/specialist.- Solve problems with a wide degree of creativity and latitude.- Participate in the implementation of a new Policy Administration System to support our growing software and business needs.

Madison, Wisconsin

- Led or assisted in various software implementation projects across organizational departments- Participated in business analysis activities such as the development of workflows, system configuration, change documentation, and initial training of staff of application functionality- Worked with users at various levels of the organization to determine operational needs and information processing options- Provided continual user support for over 45 existing applications assigned to our team- Contributed to on-call support rotation to provide user assistance on a 24x7 basis- Acted as liaison between Hospital operational owners and vendor representatives

Neenah, Wisconsin

- Investigated and resolved software and hardware problems of computer users- Interviewed users to collect information about problems and lead user through diagnostic procedures- Assisted in developing training materials such as training manuals and procedures- Trained users on software and hardware on-site- Installed personal computers, software, and peripheral equipment

Fond Du Lac, Wisconsin

- Stocked shelves, built displays, and maintained an organized back room and inventory system.

North Fond Du Lac, Wisconsin

- Interacted with district computers and other technologies.- Troubleshooted and repaired computer hardware and software.- Assisted system engineer with various tasks relating to network and related resources.- Provided substitute teaching across the district.

Bachelor Of Business Administration, Information Systems

Activities and Societies: Information Systems Club

Education record

Completed two years of general education courses leading up to my transfer to the University of Wisconsin-Oshkosh to complete my Bachelors.