Reshop Vintage is the only workshop in Denmark that specializes in restoring vintage and luxury bags. We aim to make sure that your precious bags are worth the save and can be restored to its former glory.

• First hotel and restaurant/bar opening project• Trained new team members• Implemented guidelines and SOPs• Set up of all operational procedures• Financially controlled all sales and expenditures of hotel, bar & restaurant• Created quarterly reports, budgets, and forecasts• Responsible for all safety, business, and health requirements• Trained restaurant team based on HACCP procedures• Main contact for all partners and individual guests• Expanded sales through multiple travel agent partnerships and B2B contracts for travel groups• Continuous planning of marketing and sales and promotions strategy• Payroll and Roster planning • Currently remotely controlling hotel extranet and emails

• Part of the pre-opening team• Responsible for team development, health, safety, and everyday drift• Ensuring smooth everyday operations with team and guests• Planning and executing the training of new Front Office Creatives• Creation and implementation of all Guides and SOPs• Mapping of hotel and planning of sale spills• Set up of guest reservation and communication channels• Keeping track of our Online Reputation Management Tool (ReviewPro)• Close monitoring of hotel’s forecast and occupancy• Payroll and Roster planning (Workforce – Lessor)• Guest relations (daily handling of various guest requests)• Weekly/Monthly meeting planning• Meeting and Events Preparation and Planning• Recruiting and training of new team members• Diverse partnership collaborations• Tracking the general team organization and responsibilities• Quality control on guest satisfaction and team development• CRM Management

• Guest relations• Responsible for the startup of the new Loyalty program • Created and implemented possible marketing strategies for the brand • Everyday operational drift in the reception• Closely monitored emails, reports, and guest satisfactory scores• CRM management (DigitalGuest / ReviewPro)• Training, implementation and integrations of new SAP/PMS system• Started diverse collaborations (specifically local restaurants) • Handling and preparation for VIP groups and individual guests• Primary contact person for Europamundo (Spanish Travel Group)• Customer service quality control

• Responsible for driving the stakes on monthly upsells and loyalty program• Handling all guest related concerns, services and feedback• Ensuring smooth day-to-day front operations for both the team and guests• Providing language translations/services for certain international guests

Tasks Included:• Internal affairs such as finance, invoicing, emails, and in-house calls• Ensuring that all guest requests were placed and filed via the GCS • Handled most international guests, along with assisting in translating Spanish, Arabic, and Danish. • Worked closely with Guest Relations Department for all VIP guests

• Part of pre-opening team of the hotel• Direct assistant to the purchasing manager• Proposed and created hotel room designs• Assisted with budget allocation for partners and owners• Direct contact person to Chinese suppliers• Responsible for all room amenities canvasing and design• Assisted with digital marketing and branding• Constructed proper budget allocation for owners and partners• Created ideas for guest room functions and services• Developed, searched and sealed reliable contacts for suppliers in the Philippines

• Trained side by side with Guest Relations Officer• Ensured only the best and highest quality service to all guests• Delivered a smooth and efficient pre-arrival, arrival, and departure for guests• Everyday deliverance of exceptional customer service• Basic front desk responsibilities (pre-arrival, arrival, departure)• Concierge assistance