- IT budget and expenditure control. - IT service capacity and availability management. - IT sourcing and contract control. - Plan GC IT management strategy. - Overseeing all technology operations and evaluating them according to established goals.- Lead and overall control IT related projects. - Work closely with business teams to identify new business needs and opportunities. - Build SH office and GC stores infrastructure standard and policy. - IT services monitoring and continuously improvement. - Lead & Completed Projects - Cegid POS rollout and optimization for GC region. - Omnichannel CRM integration with POS, store portal, Wechat Work. - Manage two Warehouse WMS + TP OMS integration optimization. - Design and launch OA system to improve work efficiency. - Design and Launch customized inventory take application for store stocktaking. - Bulid up GC internal learning and knowledge platform based on WeCom. - Design and lanuch internal staff purchase process and system flow. - Lead new JD marketplace go live Project. - Lead EC warehouse migration. - Launched E-receipt and E-Fapiao solution for retails to improve brand images and efficiency.

- Owns all IT projects rollout in Greater China, in close collaboration with relevant business owners.- Work closely with stakeholders to analysis and evaluate their business need such as business process improvement, IT system update to identify further developments with internal users and external service vendors.- Lead and manage helpdesk support for Greater China users and 40+ stores.- Define Dynamics 365 and Power BI Project rollout plan, milestones and coordinate all resources to ensure project delivery.- Work with internal and external support resource to continually improve user experience and troubleshooting. - CRM and online sales channel development. Enabled B2C,B2B2C new mode via O2O platform. - Lead and manage IT digital transformation for Greater China.- Create and standardize IT policies and process in Greater China. - IT budget control and cost saving.- Office365 tenant migration for Hongkong and mainland.- IT rollout for new store projects in Greater China. - Company staff IT training.- Unionpay payment system，golden tax and D365 integration and rollout for China stores- Working experience in Hongkong.

- Lead retail IT service delivery team which has 2 call center (Level 2) members,2 senior engineers and 1 mobile device engineer to provide daily IT support which covers hardware, POS system, network, mobile devices etc.- Manage the IT part of China key stores (Flagship stores) and normal stores new opening and remodeling projects including cabling, IT system onsite installation, check and acceptance.- Manage the IT part of China Brand Center new opening and remodeling project projects including cabling, IT system onsite installation, check and acceptance. - Assist line manager to manage the IT part of Asia new biggest brand center NJE 800 opening and 2nd brand center in Chongqing. - Managed the IT part of 5 flagship level new store opening project. - Re-define and optimize the new store opening / Closure IT process.- Collating and optimize the China retail IT asset management.- Rollout smart label printing project in close work with retail team.- Managed the store guest Wi-Fi project rollout for over 120 stores.- Managed multiple service vendors for project delivery and MA service delivery.- Actively manage and regularly review vendor performance and improvement plan. - Rollout mobile POS solution with application team and business team for pilot stores, responsible for infra part setup and server configuration.- Collect and organize the store information list to improve the service quality and efficiency. - Arrange knowledge transfer for global call center teams (Level 1) in Malaysia and continually monitor the service quality.

Work as external project manager and in charge of helpdesk support project for all LVMH fashion group stores in China (4 brands and around 90 stores) and Shanghai headquarter around 180+ end users. I help customer to optimize the work process and create IT operation SOP, provide regular IT report to IT director.Scope and Responsibility:- Lead and manage helpdesk team which has 2 store helpdesk engineers, 2 office helpdesk engineers and 1 office assistant to provide sustain daily IT operation support which covers hardware, POS system, network etc.- Manage and coordinate IT part of store projects such as new opening, remodeling and closure.- Build standard store project process and SOP to improve the service quality and efficiency.- Customer relationship management such as billing, contract renewal, complaint handling. - Motivate team and help team members to grow during the work. - Support customer to rollout new POS system (Cegid Y2) in China with high quality and user satisfaction.- Support SLA average above 98%.- Improve store satisfaction from 70% to 90%+.

Manager of operation and project delivery. Focus on service delivery and project management, Manage operation department includes 3 teams: outsourcing service team, call center team, project team with around 20 members. I have achieved:1. Build technical engineer KPI policy, service policy and standard work process.2. Build up the customer service center and build related service process.3. Create standard project implement process. 4. Lead the digital transformation of service team by implement the ticket system, create knowledge base to improve work efficiency and quality. 5. Build company website and online market to attract customers. 6. Build up call center team to provide remote technical support for customer.7. Lead and manage 30+ office365 deployment projects. 8. Lead and manage 100+ customer infra project which covers cabling, CCTV system, door entry system, attendance system, windows server deployment, network design and setup. 9. Motivate and coach team to help team members grow.10. Wechat service account and enterprise account creation and setup.