Whilst here I have built upon my organisational skills as I am constantly needing to look after multiple customers and complete many other tasks within short time constraints; being organised means that I have been able to correctly prioritise these tasks and efficiently attend to all the customer needs. I have also gained intercommunication skills by becoming the interface through which customers communicate with the kitchen, management, bar, as well as the company as a whole, and vice versa.

Through this work opportunity, I was able to learn about following policies and procedures and their application to real life situations. Due to the nature of this work, I also gained a great amount of knowledge on health and safety.

At Haskins I was able to build upon my teamwork skills. The café was split into several sections and so all sections had to work together to provide the customer with one whole experience. I also developed my customer satisfaction skills within this company by regularly dealing with customer complaints, queries and building an in-depth knowledge of what a customer needs to have a satisfying experience.

Whilst working at Challengers I became a more senior member of the play worker team and other newer members of the team looked to me for advice and guidance; through this, I gained invaluable leadership skills that I have been able to apply to many other situations since. In addition to these skills, I also learned housekeeping skills through tidying up after activities, children and set up/ set down of play equipment and play centre.

Equipment regularly failed whilst I worked here and we ran out of certain stock on multiple occasions. To overcome this, I quickly applied problem-solving skills, which have become well practised since. Working in such a fast-paced environment with strict time restrictions has also meant that I have developed time-management skills.