Leia D. Email & Phone Number

• Generate sales, inventory, and financial management reports that provide insights into Corporate Sales business activities.• Evaluate and identify trends by analyzing corporate sales and industry data and develop reports to drive company success.• Provide mapping analytics that accurately reflect regional/market/territory account responsibilities, sales/industry performance, and customer and prospect targeting.• Maintain, track and distribute Sales Success Plan and King Pin Sales… Show more • Generate sales, inventory, and financial management reports that provide insights into Corporate Sales business activities.• Evaluate and identify trends by analyzing corporate sales and industry data and develop reports to drive company success.• Provide mapping analytics that accurately reflect regional/market/territory account responsibilities, sales/industry performance, and customer and prospect targeting.• Maintain, track and distribute Sales Success Plan and King Pin Sales Incentive Program performance reports and monthly dashboards.• Under supervision, manage the National Used Trailer inventory program, including purchase requisitions, coordination of funding, transfers, title administration, and expense tracking.• Provide administrative support as needed to the Corporate Sales Leadership team and backup support to the Executive Vice President, Sales. Show less

• Completing payroll, accounts payable, accounts receivable• Handling all Human Resources and Vendor relationships• Helping customers on a as needed basis• Scheduling as needed

• Ensuring documentation and validity of income • Investigating judgments and liens to clear title• Verifying all aspects on file information and providing evidence to support findings in a timely manner

• Assist and support the manager in leading a team of sales and service professionals to meet and exceed sales goals and customer delight targets. • Leading from the lobby by greeting customers, directing them to the appropriate areas of the center and ensuring that the customers’ financial needs are met. • Coaching teams on the proper execution of key banking center plays while modeling the desired behaviors. • Responsible for assisting and supporting the BCM in leading a team of… Show more • Assist and support the manager in leading a team of sales and service professionals to meet and exceed sales goals and customer delight targets. • Leading from the lobby by greeting customers, directing them to the appropriate areas of the center and ensuring that the customers’ financial needs are met. • Coaching teams on the proper execution of key banking center plays while modeling the desired behaviors. • Responsible for assisting and supporting the BCM in leading a team of sales and service professionals to meet and exceed sales goals and service targets• Establish staffing schedule, teller recruiting and performance management. • Accountable for the day-to-day management of sales and service fulfillment • Build and sustain client relationships while leveraging business knowledge• Coach associates on their current position and help develop them for their career path• Drive operational excellence Show less

Operations Manager 07-07 to 6-11• Responsible for the production of assigned team including: managing underwriting, processing, and client advocates.• Working closely with site management on operational issues including training and implementation of operational excellence initiatives.• Providing input into and implementing operational initiatives, benchmarks, and metrics for standards of performance.• Implementing strategic initiatives to ensure profitability of operational… Show more Operations Manager 07-07 to 6-11• Responsible for the production of assigned team including: managing underwriting, processing, and client advocates.• Working closely with site management on operational issues including training and implementation of operational excellence initiatives.• Providing input into and implementing operational initiatives, benchmarks, and metrics for standards of performance.• Implementing strategic initiatives to ensure profitability of operational plans.• Leading team members in all tactical and strategic initiatives. Ensuring that the workflows are effective, efficient and deliver a quality loan product. Ensuring the workflows compliment and support the overall goals of the sales team as well as those of the business.• Generating several billion dollars in closed business for the company• Building relationships with vendors and working on process improvements Client Relations Supervisor 6-06 to 7-07• Train employees in rapport building, mortgage knowledge, prioritization, ability to multi-task and multiple other skill requirements• Managed the Accounts Payable department • Handled post-closing issues involving interfacing with the vendors and the Mortgage Servicing CenterMortgage Processor 3-05 to 6-06• Ensuring documentation and validity of income • Investigating judgments and liens to clear title• Verifying all aspects on file information and providing evidence to support findings in a timely mannerClient Relations Specialist 11-04 to 03-05• Reworking mortgages to ensure compliance with ability to pay, loan to value and other policies• Coaching Primerica representatives on the refinance process and how to best help their clientsSales and Service Professional 01-00 to 11-04• Knowledge on the inter-relationship of call center systems.• Creation and application of sales contests, and mid-day projections, increasing revenue and productivity • Training assistant for new hires Show less

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Bachelor Of Arts - Ba, Theatre/Theater