- Conduct end-to-end quantitative and qualitative research in a consulting agency setting for clients from various industries including technology, healthcare, pharmaceutical, fin-tech, gaming and automotive.- Curate detailed research documents throughout iteration, planning, fieldwork, and reporting stages.- Manage complex study logistics with third-party vendors - locally and internationally - to maintain high level recruitment and testing environments.- Develop and manage three researcher direct reports across multiple projects, fostering their professional development and research skills through targeted training and continuous feedback, resulting in improved project outcomes and increased team performance. - Refine research methodologies and communicate project timelines and budget updates, encouraging continued client partnership and collaboration in service of optimized project income margins.- Analyze research findings to communicate clear, actionable recommendations that guide product and design decisions.- Projects topics and categories include: medical device usability testing, home goods, AI and machine learning, gaming, chronic condition management app and software development, e-commerce websites, packaging and labeling testing and validation, international in-home ethnography.

- Understand and define user base with long-term user studies and persona creation- Provide education to company stakeholders about User Experience Research- Established company user research process, guidelines, and deliverables- Analyze both qualitative and quantitative data to synthesize meaningful findings and compelling experience stories that drive change and inform decisions- Utilize a variety of research methodologies such as user interviews, A/B testing, usability testing, and survey development- Manage yearly research budget - Execute and facilitate user research steps including recruitment, test plan creation, and session moderating

- Gather user feedback across multiple channels, including user support, feed chatter, social media, and surveys- Analyze existing systems and how they correlate with the needs and goals of the business- Identify patterns in research findings that correlate with relevant user or market needs- Collaborate with various company stakeholders by integrating research findings into product marketing and development process through the presentation of solutions and recommendations to cross-functional teams- Conduct both qualitative and quantitative research related to usability and user experience- Document suggestions and requirements based off of user feedback - Continue research related to design and user experience

- Implement agile product management best practices in a healthcare startup setting- Define and analyze metrics that inform the success of the physical kiosk and digital app and website products in terms of engagement, usability, and impact to users.- Partner with customers and various company stakeholders, to understand the broader business impact while obsessing over the details, in service of getting a holistic perspective related to a product and its development.- Stay up-to-date with news and relevant changes within the product management, telemedicine, and healthcare industry.- Continue learning related to coding, design, product management and development, and marketing in order to better speak to stakeholders, plan product timelines, and be an internal resource for team members.Major projects: - Administrative portal - Web desktop accessibility- Locator page- End-user support integration into product lifecycle and FAQ- Company culture initiative

- Represent a successful multi-million dollar, multi-national company.- Educate customers in one-to-one and group settings on consumer technology and software.- Troubleshoot issues and provide high-quality technical support for large daily customer base.- Provide human element to technical role with compassion, kindness, empathy.