Leiane Hoe Ba (Hons) Email & Phone Number

United Kingdom

Nationwide,Uk

Responsible for all strategic planning of all programs within a Business Process Operations for government contracts and Supply Chain Partners. Implemented change management framework including tailored communication plans, training programs and continuous feedback. Utilised Agile methodologies, breaking the transformation projects into manageable sprints. Established clear KPIs and conducting program meetings to ensure timely delivery and adaptability to changing requirements. Using business acumen, I align the transformation initiatives with key business drivers, conducting regular cost benefit analysis to ensure each phase of the transformation delivers measurable value to the organisations bottom line.Key Accomplishments:• Attained key milestones for current PIP contract through implementing a strategic business transformation initiative that resulted in operational efficiency by applying Lean Six Sigma methodologies.• Managed transition of 3.8K+ employees to new IT systems and hardware, whist partnering with key internal and external stakeholders to capture business needs and design solutions.• Management of programme plan, ensuring alignment of multiple work streams with project timelines, whilst promptly flagging risks to potential customers, supply chain partners and internal stakeholders.• Creating community standards across all parts of the organisation to ensure consistency and effectiveness.• Leading expert for client, providing detailed support plans to ensure smooth transition of services.

Nationwide

Leading cross-functional project teams to leverage advanced business and data analysis techniques to develop bespoke IT solutions, yielding an average 25% increase in operational efficiency. Supported performance enhancement guidance, providing expert counsel to under performing teams and departments, implementing targeted interventions that boosted productivity by up to 30%. Cultivating a continuous improvement culture by designing and implementing customised action plans, fostering a mindset of ongoing enhancement throughout the organisation. Change management and evaluation by meticulously monitoring and assessing organisational changes, ensuring successful implementation and maintaining a 95% stakeholder satisfaction rate.

Nationwide

Produced and executed new business plans for 63 assessment centres nationwide, whilst ensuring seamless roll-out and delivering comprehensive training to new teams. Identified improvement areas through critical post-implementation data analysis, providing strategic guidance to enhance team effectiveness and productivity. Engineered processes within team and broader business operations for elevating productivity as well as prioritising team engagement and well-being.

Bachelor'S Degree, Business Administration And Management, General, 2:1 Second Honors

Activities and Societies: Modules completed: Creating futures: sustainable enterprise and innovation-Leadership at the core- Shaping.

Gcse - English, Maths, Science X 2, History And Food Technology