Leia Stechschulte Email & Phone Number

Draper, Utah

South Jordan, Ut

Support clients by providing various information technology services.

Provided Program Management, Project Coordination, and Business Analyst services to the ITS-DST department of a health insurance payerResponsible for developing requirement documents for interfaces and extracts to/from QNXT and other various systems supported by the ITS-DST departmentResponsible for managing Enrollment issues as a result of the 834 inbound process, e.g., leading status meetings, tracking issue progress, creating metrics and dashboards for reporting status and progressProvided support to department Senior Director and Development Manager with regards to work prioritization, resource planning, and documentation for executive level resources

Responsible for managing resources, project budgets, and internal processes for the Custom Development department.Provided part-time Project Management and Business Analysis services to implement custom, web-based applications.Provided part-time Project Management and Business Analysis services to deliver support and maintenance for custom, web-based applications in production environments.Led work effort required to respond to Request for Proposals (RFP) from prospective clients with regards to feasibility analysis, scope creation, proposal documentation, and presentation to the prospective client.Assisted in interviewing prospective candidates for project work.

Provided Project Management, Technical Lead, and Technical Analyst services on Cognizant’s QNXT (health insurance software) implementation for a third-party administratorResponsible for developing requirement documents for all reports, interfaces, and extracts to/from QNXT, managing technical inventory, unit testing all delivered code prior to user acceptance testing.Back-filled as the temporary Manager of IT Analytics providing Vendor Management and Project Management support for additional client projects outside of the original contracted scope of work.

Provided as needed support of QNXT enhancements and Quality Assurance of QNXT configuration for a health insurance payor.Responsible for developing and implementing testing strategy, processes, and documentation.Created and executed test scripts to validate QNXT benefits and contracts configuration.Reviewed test scripts actual results and determine root cause.Resolved QNXT claim edits

Provided Technical Analyst and Project Management services on a Cognizant’s QNXT (health insurance software) implementation for a third-party administrator’s maternity bundle program reporting.Responsible for defining business requirements and assisting developers with technical design, testing reports, troubleshooting and managing defects and training business users.

Provided part-time assistance to the CRM team with regards to the management, support, and development of technology solutions for the Microsoft Dynamics CRM Online application.

Developed knowledge base articles for Tier 1 Service Desk support for the MasterControl applicationDeveloped a Solution Development Life Cycle (SDLC) suite of documents and processes used internally by the IT department.Facilitated the IT department’s Change Control Board as well as developed change control documentation and processes for both production and project level changes to IT systems and projects.Successfully rolled-out the Microsoft Dynamics CRM Online application to three additional operating locations under budget and within projected timelines.Managed relationship with third party vendors and implementation partners.Had primary responsibility for the management, support, and development of technology solutions for the Microsoft Dynamics CRM Online application. Including strategic planning, budget maintenance and all phases of the SDLC; served as the Project Manager, Business Analyst and Technical Analyst.Supported existing production systems (Microsoft Dynamics CRM Online, MasterControl, Sparta TrackWise) and worked with IT organization and business units to provide recommendations on prioritization of support and enhancements taking into account available resources and release plans.

San Jose, Ca

Worked as technical analyst with a focus on EOB and financial extracts and interfaces; Responsible for defining business requirements, testing, including entering test data via the UI, troubleshooting and managing defects; Assisted the developer with technical specifications, including data mapping and technical designDeveloped SSRS reports with a focus on claims and cost share reductionLed user acceptance testing effort for user security.Provided assistance to the testing effort by writing test scripts for claim edits, and membership extracts.

Served as the technical lead and business analyst for a HomecareCRM product implementation ensuring tasks are completed appropriately per the project timeline and the business user has all necessary information to make educated decisions.Acted as a liaison between the business users and technical teams minimizing misinterpretations and enhancing inter-group communication.Responsible for managing vendor relationships.Led projects from inception through implementation ensuring timelines are met and business user expectations are documented, communicated, and managed.Provided business and technical leadership, recommendations, and support to business users.Performed analysis to produce business and technical requirements, gap analysis, and process flow documentation.Designed a two-way interface between CellTrak and McKesson’s Horizon clinical software application allowing patient data and scheduling information to be automatically available on clinical staff’s mobile device as well as allowing completed visit information to be sent back to Horizon for billing purposes.Created efficiency in the business process for managing government mandated patient admission documentation by implementing a document management solution.Documented the project life cycle process and created document templates used internally by the business services group ensuring all project documentation is consistent, complete, addresses the need of the customer, and created in a timely manner.

Formerly Healthcare Technology Management Services, Inc. (HTMS)Used the development life cycle methodology, I performed all tasks necessary to manage and implement 27 interfaces and extracts (sales, claims, finance, premium reconciliation and allocation focused) from the time of inception allowing the end user to experience a seamless transition to a new core claims processing system.

Formerly Proxicom, Inc., formerly TMI/DaouWorked as a technical analyst on a TriZetto’s QNXT (health insurance software) implementation for a health plan with a focus on sales, claims, finance, premium reconciliation and allocation extracts and interfaces. Responsible for defining business and technical requirements as well as testing the final product and troubleshooting and managing defects.Assisted project team members in making configuration design and business decisions impacting the system.Acted as a resource for business department/resources that have questions or problems relating to system configuration.Performed analysis of the business operations and worked with the user to define changes required to tailor the system to the organizational requirements.Performed system configuration.Performed claims system area team lead and project management office responsibilities for a MetaVance system implementation.Developed complete system documentation for a healthcare vendor’s new claim processing platform (HealthEdge) during the vendor’s first client implementation.

B.S., Systems Analysis

Activities and Societies: Kappa Alpha Theta (Computer Chair, Philanthropy Co-Chair, Ro Chi), School of Engineering and Applied Science.

Continued Education Courses

August 2013: SharePoint 2013 No-Code Solutions for Office 365 and On-premises

Continued Education Courses

June 2013: Workflow and Dialog Processes in Microsoft Dynamics CRM 2011 May 2013: Microsoft Dynamics CRM 2011 Customization.

Designation, Managed Healthcare Professional

Minor, Organizational Behavior Management