Leading research strategy for Falcon Fusion product group. Collaborating with cross functional teams made up of designers, writers, quality assurance, product managers, and engineers to plan and execute impactful research. Improving targeted participant recruiting efforts using analytics tools. Conducting generative user research to identify feature opportunities, gaps, and inform product strategy.

Designing and executing quantitative and qualitative research to improve user experience within complex sociotechnical systems. Demonstrating measurable ROI using metrics and analytics.Leading corporate initiatives to enhance the UX capability of the organization. Guiding high-level strategy and direction. Creating standards, templates, tools, and processes. Designed and installed usability testing and design lab. Teaching UX training courses enabling 100+ staff to apply UX practices to their products and services. Mentoring students and junior researchers. Established Community of Practice to engage community in UX topics.

Explored human-computer interactions and user experience across a variety of immersive user interfaces. Leveraged virtual reality technologies to discover new design processes. Investigated synergy between normative and description design methodologies. Conducted on-site field studies of numerous industries to understand pervasiveness of virtual reality use and technologies.

Impacted design thinking of designers, researchers, and program managers surrounding core user experiences in Windows 8.1. Investigated how Windows 8.1 updates would be received by varying groups of end-users through the design and execution of several studies. Applied critical thinking and analytics to findings to support product development and future design directions.

Strengthened designers' and product managers' understanding of how medical staff perceive and utilize electronic health record systems. Conducted usability studies, interviews, and focus groups with physicians to identify salient UX issues in an electronic health record prototype. Implemented a UX evaluation process incorporating cognitive modeling.