Director Of Information Technology, Associate
Current• Oversaw IT budget and staffing• Researched best practices across industry to improve operations • Managed all purchasing and contracts of IT infrastructure, desktops, and mobile equipment• Maintained consistent uptime and availability for over 110 users all over the US• Brought on new MSP partners in 2017 to increase responsiveness and efficiency within IT systems• Continuously evaluated vendors and technologies for improved productivity and effectiveness • Implemented training system with Linkedin Learning• Collaborated with contractors and management in order to navigate large network changesNetwork Administrator 2008-2014 • Cross-trained IT staff members to support and troubleshoot complex IT infrastructure• Supported and troubleshot all facets of IT hardware and software from severs to mobile devices• Maintained service level through 56% growth in staff and the opening of 3 additional remote offices without increasing IT staffHelp Desk Technician 2006-2008• Implemented Help Desk tracking system to handle 2500+ support request per year• First point of contact for 110-160 users in a Windows environment • Provided remote support for 4 offices and 2-6 onsite users at any time
