• Greets guests and provides personalized support to meet unique needs and promote brand loyalty • Facilitates research of local venues, restaurants, and visitor spots per guest requests• Constantly updates front desk’s concierge book to maintain most relevant visitor information• Schedules deliveries to guests including flowers, gifts, and balloons• Rectifies volatile situations quickly through active listening and effective communication• Contacts previous visitors and potential guests via email with newsletters and information on events and happenings to build an extensive clientele base• Work closely with VIPs and celebrity guests, always showing extreme professionalism and respect for personal privacy• Arrange childcare services for guests• Demonstrates leadership by making improvements to work processes and training other concierge staff members while offering constructive feedback to enhance the productivity of new hires• Create new programs which resulted in increased productivity and customer satisfaction • Manage transportation reservations to/from airport, train station, and local events for guests• Support local sports teams, museums, restaurants, and other tourist-oriented spots by informing guest of daily events• Consistently receives positive feedback and letters from clients and department heads

For the last 30 years, responsible for the sale to medical professionals including Neurosurgeons, Orthopedic surgeons, Dentists, Hospitals, pain and physical therapy clinics in the San Francisco Bay Area. I also assist surgeons in the operating room with the placement of instrumentation. My strengths include expertise in communication, an excellent reputation, consistent ability to close, and great planning skills. A reputation for high ethics and fairness has allowed me to suggestive sell, then have decision-makers purchase exactly what I suggested. With an ability to close so smoothly that the process is virtually seamless, accounts often make me part of their business and rely on my counsel.

Directly responsible for building and maintaining Rehabilicares largest pool of referring physicians that include nationally prominent orthopedic surgeons and neurosurgeons. Achieved 700% increase in revenues over 11 years by prospecting, cold calling, and developing new accounts, while providing exceptional sales support and customer service to clients. Realized substantial success and received numerous awards and recognitions as a top sales performer over the past 11 years. Applied expertise in consultation and premium customer follow through to increase territory from $220k to over $1.6M in this highly challenging area.