At Chick-fil-A Streets at SouthGlenn, my role is to hire and train new team members, create and manage schedules, and develop new training information. I design a positive workplace culture, identify and build a leadership bench, and lead and support CFA Delivery operations. Additionally, I oversee special projects assigned by the Owner/Operator, work collaboratively in a team environment with shared ownership and responsibility, make emotional connections with guests and team members, and leverage my strong people skills and desire to serve. I also manage team member behavioral and performance issues effectively.

At Chick-fil-A Greenwood Village, my role was to make emotional connections with guests and team members, utilizing my strong people skills and desire to serve. I managed team member behavioral and performance issues, provided training, and handled scheduling. Additionally, I worked in a team environment with shared ownership and responsibility.

At Panera Bread, my role was to drive positive results by consistently achieving and exceeding performance targets, contributing to overall store success. I directed, motivated, coached, and developed team members in a fast-paced environment, fostering a collaborative and high-performing workplace. I efficiently managed shifts to ensure smooth operations and high standards of service and quality. I demonstrated a strong understanding of business operations, including inventory management and customer satisfaction. Additionally, I maintained ServSafe certification to ensure compliance with food safety standards and practices.

At Chick-fil-A Hampton and Tamarac, my role was to smile, create and maintain eye contact, and speak enthusiastically to make emotional connections with guests. I thrived in a fast-paced environment, leveraging my strong people skills and desire to serve both customers and team members. My commitment to superior customer service was unwavering, and I effectively managed team member behavioral and performance issues. I worked collaboratively in a team environment with shared ownership and responsibility.