Leif Wright Email & Phone Number

Deltona, Fl, Us

Tampa, Fl, Us

Consult on software development, project management, process, and customer experience issues.• Unitrends: Aid in turning critical customers from detractors to promoters. Preform onsite customer visits. Analyze the specific problem(s) the customer wants to solve with the product. Determine the correct solution needed for the product to optimally achieve the needed results. Work with the customer, the support organization, and development team to resolve any configuration or software issues needed.

Lead global and cross product software development teams building enterprise and SMB software products. Manage projects from requirements phase through post release.• Managed the design and development of: o Virtual agent technologies used in Unitrends Backup for VMware, Hyper-V, and XenServer virtual machine backup and recovery. o File based backup agents used by Unitrends Backup for backup and recovery of Windows, Linux, MAC, and UNIX servers and workstations.o Application backup agents used by Unitrends Backup for backup and recovery of Exchange, MS SQL, and SharePoint servers.o Instant recovery technologies for both virtual machine and Windows file level backups. These technologies are used for backup auditing, instant machine spin up from the local appliance or a hypervisor, and DRaaS capabilities in the Unitrends cloud.o Two change block tracking drivers using development resources from an outsourcing company based in India. One driver tracks changes in a Hyper-V virtual machine from the host level and the other tracks changes at a volume level on Windows file systems.• Managed the development of:o Technologies to expose the contents of virtual machine backups for file and directory recovery direct from the deduplicated backup repository.o Synthetic backup technologies enabling an incremental forever backup scheme.• Managed and developed incremental improvements to the virtual appliance installers to substantially reduce customer failure rates. • Managed the support escalation process and team. Worked closely with senior support engineers, support leadership, and subject expert software engineers to quickly address customer found issues, reduce incoming escalations, and improve product reliability.• Managed the transition from waterfall to agile/scrum development methodology alone with process modification to align with company needs.

San Jose, California, Us

Lead global and cross product software development teams building enterprise and SMB software products. Manage projects from requirements phase through post release.• Managed the design and development of virtual agent technologies used in Backup Exec and NetBackup for VMware and Hyper-V virtual machine, individual file, and application backup and recovery. Sales of the Backup Exec agents achieved greater than 20% revenue growth year over year for more than 3 years. • Founded, led, and mentored a development team in Beijing, China along with a small USA team to create and build the Backup Exec for Linux Servers product. • Championed and led a team to add Linux media server functionality into Backup Exec for Windows Servers to fill the needs of Symantec and Novell joint customers transitioning from NetWare to Linux.• Led NetWare product development for both Backup Exec and NetBackup product lines.• Leveraged resources in USA, India, and China to create high performing development teams that best fit project needs. • Managed matrix project teams consisting of developers, QA, and documentation resources with cross department collaboration and cooperation. Project teams consisted of 5 to 30 resources depending on the features under development. Also managed the overall product releases for Backup Exec for Netware and Backup Exec for Linux.• Performed project management using SDLC principals from inception through post release. Utilizing MS Project, PowerPoint, Excel, Word, SharePoint, Visio, and other productivity / project management tools to plan, execute, track, report, and document throughout the life of projects.• Worked closely with stakeholders from the product management organization, support organization, and R&D organization to define, scope, design, execute, review, release, and support projects. • Managed full stack feature teams consisting of backend developers, database developers, middleware developers, and UI/UX developers.

San Jose, California, Us

Designed and implemented project requirements.• Promoted 4 levels from Junior Software Engineer to Principal Software Engineer in 5 years. • Worked with the product management group to define product enhancements.• Lead developer for the NetWare development team in USA and India from 2003 to 2005.• Developed a new installation program for Backup Exec for NetWare and NetBackup NetWare Media Server.• Served as the liaison to the technical support organization.• Maintained Novell NetWare certification for Backup Exec for NetWare.

San Jose, California, Us

Troubleshot customer issues with Backup Exec for NetWare and Storage Exec. Diagnosed and resolved hardware and operating system problems.• Developed tools to analyze customer debug logs and suggest solutions reducing diagnostic time.