Leonardo Crespo Gaffud Jr. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Led various initiatives in the solutions architecture and design of OSS Service Fulfilment and Orchestration capability improvements for broadband via Netcracker OSS, Network Build Process automation via IBM Maximo, and Network Management tools (NMS) for Huawei and Nokia which aims to reduce OPEX costs from manual processes and ensure data integrity and adherence to data governance through automation. • Practiced Agile methodology (Scrum) as part of Network Inventory and Build Value Stream, acts as the technical lead for the squad.• Contributed to the planning of Network Inventory RFP/RFI to address current platform end-of-support by 2025, scanning capabilities, platform features, and high-level cost from different vendors to come up with a recommendation to senior management.• Identifies the high-level solution for OSS Service Fulfilment, Network Process Automation, and Network Performance Management tools demands and user stories, drives technical recommendations, and provides effort estimates as input to business casing and planning.• Responsible for the overall architecture integrity of OSS and its integrations with northbound and southbound systems and ensures compliance with architecture principles and standards.• Continuously monitors the OSS Service Fulfilment, Network Process Automation, and Network Performance Management tools architectural models and update them as necessary to show changes, additions, and alterations through architecture blueprint, architecture impact assessment heatmap, architecture roadmap, transition architectures, application master catalogue, solution on a page, system interaction diagram, etc.• Conducts technological scan through RFI/RFP and partners with internal and external groups to identify relevant solutions and technology innovations that will serve business and customer needs.

• Responsible for leading the systems implementation and creation of various Globe Telecom mobile and broadband products such as Consumer/B2C promotions, roaming services, Enterprise/B2B services, all considered major business initiatives that contributed to the stretched outcomes in revenue and market share targets.• Specialized in platform and service configuration management focusing on Enterprise Product Catalogue (EPC), Offer Catalogue, Billing Support Systems (BSS), Online Charging System (OCS), Service Fulfilment and Provisioning systems.• Leads and manages a team of implementation and systems analysts and specialists, including managed-service partners, provides mentorship and guidance through goal setting, performance discussion, and coaching sessions.• Reviews and approves change requests and implementation plan for deployments in IT platforms as part of change advisory board (CAB) process.• Drives and conducts strategic direction and continuous improvement initiatives to reduce OPEX costs and improve product time to market.• Ensures that the platform configuration and service rollout delivery are successfully implemented and meet the desired SLA in terms of time, scope, and quality as aligned with ITIL framework.• Manages and analyses demand forecast to ensure that implementation deployments are within the projected bandwidth with managed-service partner.• Regularly reports to senior management for technical delivery updates and tracking.• Acts as a subject matter expert on all product and service rollout configuration and technical delivery related initiatives which focuses on product and service fulfilment, promo provisioning, premium content subscription and promo usage and attends consultation sessions with Globe Telecom internal teams.• Attends project kick-off to contribute and align understanding of business and technical requirements and acceptance criteria with product designers, solution designers, system analysts, and testing team.

• Managed the technical delivery and end-to-end solution of various Globe Telecom mobile and broadband products such as Consumer/B2C promotions, roaming services, Enterprise/B2B services, all critical to business outcomes which exceeded the company revenue and market share targets.• Specialized in platform and system solutions focusing on Enterprise Product Catalogue (EPC), Offer Catalogue, Billing Support Systems (BSS), Online Charging System (OCS), Service Fulfilment and Provisioning systems, Reloads system.• Leads and manages a team of solutions designers and technical business/systems analysts, provides mentorship and guidance through goal setting, performance discussion, and coaching sessions.• Accountable for the review and release of approved Rollout Solution Plan containing the technical specification mapping and detailed solution design, cost and timeline estimates of product and service requests delivery.• Provides technical expertise, high-level assessment, and recommendations on business case, benefits realization, and technical consultation with internal customers and stakeholders on the delivery of the telco products and services.• Leads project kick-off to gather and align understanding of business and technical requirements and acceptance criteria with internal customers, product designers, solution designers, system analysts, and testing team.• Drives and conducts strategic direction and continuous improvement initiatives in product rollout delivery to reduce OPEX costs and improve product time to market. • Ensures that the Rollout Solution Plan delivery meet the desired SLA in terms of time, scope, and quality as aligned with ITIL framework.• Attends regular cadences with stakeholders, internal customers, and senior management for any technical related queries and delivery status updates and tracking.• Coordinates with vendor on feasibility of existing capabilities of platforms prior recommending technical solutions to internal teams.

• Responsible for leading the technical delivery and end-to-end solution of ABSCBNmobile and Cherry Prepaid promotions and services, strengthening partnerships and enabling both Globe Telecom and MVNOs to surpass revenue targets and disrupt market competition.• Specialized in platform and system solutions focusing on Enterprise Product Catalogue (EPC), Offer Catalogue, Billing Support Systems (BSS), Online Charging System (OCS), Service Fulfilment and Provisioning systems, Reloads system, and Core Telco networks.• Leads and oversees a team of solutions designers and technical business/systems analysts, provides mentorship and guidance through goal setting, performance discussion, and coaching sessions.• Accountable for the review and release of approved Technical Assessment Report containing the technical specification mapping and detailed solution design, cost and timeline estimates prior release and presentation to external partners.• Provides technical expertise, high-level assessment, and recommendations on business case, benefits realization, and technical consultation with internal customers, stakeholders and MVNO partners on the delivery of the telco products and services.• Initiates project kick-off to gather and align understanding of business and technical requirements and acceptance criteria with internal customers, MVNO partners, product designers, solution designers, system analysts, and testing team.• Ensures that the Technical Assessment Report meets the desired SLA in terms of time, scope, and quality as aligned with ITIL framework.• Attends regular meetings with internal customers, stakeholders and MNVO partners for any technical related queries and delivery status updates and tracking.• Leads regular meetings with the platform vendor to discuss technical and project delivery clarifications. Evaluates and challenges solution proposals from the platform vendor and works closely with them during the development phase.

• Consistent top performer financial advisor and has generated an estimated total of sum assured and protection coverage to clients amounting to PhP 50M (est AU$1.28M).• Helps people secure and protect their future by providing a tailor-fit insurance program and solutions that include proper financial planning, investment strategies and comprehensive protection package for their personal and family needs.• Provides guidance to prospects and existing clients in identifying their financial goals via table-top meetings and needs-based analysis interviews and drafts proposals that best suit their preferences.• Delivers excellent aftersales service to clients and policy holders and arranges policy updates and policy reviews to gain potential premium upselling.• Gains prospects and leads generation via referrals from current clients, social media advertisement, and financial planning seminars.

• Led the technical solution, implementation, and launch of the new ABSCBNmobile iWant data offers (on-demand content subscription) which is a major milestone in ABSCBNmobile business, reinforcing their streaming content with mobile data offer bundles powered by Globe Telecom, improving business revenues and continuously disrupting market competition. Some of the significant achievements are the implementation of API integrations between Globe Telecom and ABSCBNmobile and offer creation in the product catalogue. • Specialized in platform and system solutions focusing on Enterprise Product Catalogue (EPC), Offer Catalogue, Billing Support Systems (BSS), Online Charging System (OCS), Service Fulfilment and Provisioning systems, Reloads system, and Core Telco networks.• Manages the solution design, development, implementation and testing of service requests and change requests from MVNO partners.• Gathers user requirements and acceptance criteria and develops technical specification mapping and detailed solution design, cost and timeline estimates for the delivery of MVNO service requests and presents these artifacts to external partners for approval prior implementation.• Provides inputs to business case and benefits realization based on the technical solution design.• Evaluates and challenges solution proposals from the platform vendor and works closely with them during the development phase.• Provides necessary recommendations for fixes to issues during project delivery.• Reviews test cases and cutover documents to be used for testing and deployment of service requests.• Assesses and reviews technical solution and serves as the subject matter expert for the MVNO platform for new platform capabilities, integrations from other Globe network elements (Core telco and IT), network rollout expansion, and other changes impacting the MVNO platform.

Philippines

• Establishes customer satisfaction and fosters exceptional customer relationship by securing a stable Fibre Optics Transmission network (DWDM and SDH) for Philippine Long Distance Telephone Company (PLDT), Digitel Mobile Philippines, Inc., Sun Cellular, and Smart Communications via level 2/3 support. • Major accomplishments include BAU support for network restorations involving critical fibre cuts impacting 10G to 40G DWDM transmission, software patches and upgrades for telco networks, customer enterprise equipment via SDH, and network management system (NMS) to address bugs and provide new platform features.• Provides 24/7 tier-2/tier-3 support and assistance via remote, on-call, and on-site troubleshooting regarding critical and minor technical, network and product issues and inquiries.• Provides root cause analysis (RCA) and creates methods of procedures (MOP) for network production implementation of fixes. • Conducts regular network health check, network audit, and software upgrades/patches (as needed) to fibre optics network elements and NMS of the telco customers.• Uses various tools in leading issue resolution and quality checks on customer Optical Network concerns such as Network Management System (NMS), remote OTDRs, etc.• Provides regular technical trainings and product and network technology transfer to telco customers.• Acts as a subject matter expert to the project implementation team for fibre optics transmission technology.• Ensures proper handover of completed projects from implementation delivery to operations.

Philippines

• Supervises and monitors Globe Telecom’s Fiber Optic Network project rollout and equipment acceptance remotely or on-site.• Conducts site survey, equipment installation and commissioning on-site with subcontractors.