Leigh Abbott Email & Phone Number

United Kingdom

3 month assignment - looking after a great team with the IPES Contract

Reading, England, United Kingdom

• Supporting Performance Manager by completing peer observations and follow up reports, mentoring underperforming advisors, leading team meetings, analysing performance data, providing feedback on proposed process changes, contributing to continuous improvement and sharing best practices• Supporting a caseload of participants using a variety of tools, training and third-party interventions • Utilising a variety of customer service techniques to understand client needs and to provide appropriate level of support through signposting• Proven ability to support customers through change by leading, empowering, and challenging patterns of behaviour with a transparent, genuine approach ensuring an engaging customer experience• Using SMART technique of target setting to ensure clear expectations are set• Organising and delivering effective job search/club activity via Digital Platforms and Face to Face • Working with L&D team to develop company-wide customer service training modules which were implemented in October 2020• Achievements:o Overall 100% KPI compliance in the last three monthso Met or exceeded monthly performance targets for over 2 years runningo Consistently achieving excellent participant and peer feedbacko Member of Innovation Group – CSR policies, writing CSR recommendations under Inclusion, Equality and Diversity heading

Reading, England, United Kingdom

West Berkshire

• Staff management: Recruitment, training and skills development, mentoring, coaching and providing constructive performance appraisals• Created Q1 Foundation organisational structure and programme schedule using process workflow diagrams, written business cases, mind mapping and PDCA principles• Project managed centre refurbishment from concept to installation• Fundraising team leader and managed external suppliers• Effectively managed the centre budgets with regular reporting to company owner• Collaborating with other departments and external stakeholders for continuous improvement • Effectively working with C-suite to plan centre goals and pathways to achievement

Reading, England, United Kingdom

• Stock Management: logistics, forecasting, NAV inventory tracking software, procurement• Client Services: Profit/Loss statements, Relationship Management, creation of client sales reports, billing, troubleshooting, customer service, trend analysis• Project Management: Facilitated project kick off meetings, budget management • Maintained client database• Assisted Production & Design Team to create successful product ranges

Customer Service, office management

Bracknell Berkshire