Tasked with driving brand awareness, customer loyalty and generating online revenue through planning and delivering campaign based emails and automated communications that form part of online customer journeys.Responsibilities:• Working with marketing departments to defining customer segmentation and targeting in line with the overall business goals• Using internal business intelligence, website analytics and external data insight agency to analyse, communicate and define new email strategies• Responsible for behaviour based and order based automated email communications from design, messaging and deployment using brand guidelines and industry best practiceAchievements:• 11% uplift to online sales from email attribution over 3 years• Increased open rate by 9% over 4 years due to continual improvement to segmentation and targeting• Expanded behavioural campaigns to generate 45% overall email revenue• Maintained whitelisting and over 96% email deliverability• TTS recognised in the Internet Retailing Top 500 in 2015 and Top 350 2017

Senior member of the ecommerce team with responsibility for generating online revenue through planning and delivering integrated digital marketing campaigns across 5 websites. Line management and team leading experience.

Main responsibilities included; online content maintenance, running user acceptance testing, online questionnaires and the annual product upload to the four TTS websites. I also produced the TTS digital catalogues and data feeds to external market places.

Joined TTS in 2006 with one ecommerce website generating 3% of the company sales. Created the digital marketing strategy, implemented email marketing, Google Adwords and all social media platforms. Went on to launched 2 additional ecommerce websites and 2 more partnership sites: Asda go Green for Schools and Eco-Schools Shop. Introduced Digital catalogues across the business to aid our Trade and Export business, launched TTS on Amazon and eBay and increased online revenue to 13% of company sales. The online sales incremental increase was 50% for four years (2006-2010).

Working across the Commercial and Marketing teams at Kitbag, responsibilities included; ● Providing an understanding and development of Kitbags customer database, creating data quality solutions and increasing email campaigns, improving deliverability and personalisation.● Monitor and report on web analytics, using these to improve SEO and increase sales. Worked alongside sister company I Want One of Those and shared best practice.● Provide support for direct mail and catalogue creation to data management and print / mail coordination, as well as direct mail campaign budget and forecast management.● Analysis of data and provision of statistics for Manchester United, Chelsea, Celtic, Barcelona, Reebok, UEFA, and Nike Football.

Working in Marketing Services, I was required to analyse and process data to client requirements for direct marketing campaigns. I undertook Data Management for BOS, HBOS, BMW, HCS, Inland Revenue and other sundry clients. I quality assured other team members work. I produced detailed user guides and documentation in order to pass knowledge and skills to other team members. I undertook UAT.