Continuous Improvement Manager
CurrentI am a Continuous Improvement Manager responsible for leading an experienced team of CI Specialists who support Customer Operations in its evolution, balancing both customer and commercial needs by enabling and driving change. I work in partnership with senior and executive stakeholders and sponsors, bringing teams together to deliver large and small scale change. With a fresh thinking approach, we contribute to the strategic change and transformation of the function by unlocking cost efficiencies that simplify insurance and deliver great service all the time and brilliant service when it matters for our customers.