Leigh B. Email & Phone Number

Port St Lucie, Florida, United States

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• Release Train Engineer (RTE) for the Salesforce Agile Release Train (ART), which includes four cross-functional teams • Plan, organize and facilitate the key ART ceremonies and activities, Product Owner Sync, Coach Sync, Pre- and post-PI Planning, ROAM and confidence vote • Created and maintain a metrics dashboard including team velocity, PI and sprint dates and the release schedule • Facilitate work planning, stand-up meetings, retrospectives and backlog refinement ceremonies • Drive sessions across the ART to facilitate feature and capability estimation and assist with organizing the features in Jira • Track and mitigate issues that are established during PI Planning from the ROAM board as well as any new risks that come up during the PI • Transformed the business by connecting multiple external processes into Salesforce • Designed and implemented an employee recognition program for the department

West Palm Beach, Florida, United States

• Rolling out Microsoft 365 (M365) products to the Enterprise including Teams, Microsoft Mobile Outlook App, Yammer, Power Automate, Power Apps• Leading and creating an Enterprise wide M365 Virtual Scavenger Hunt to increase M365 adoption and increase our impact across the company• Spearheading the revamp of the M365 Champions program to promote adoption of Microsoft products• Designing and building M365 solutions for employee’s business needs • Coaching multiple teams on the Scrum and Kanban Framework• Leading teams in daily support and migration activities• Established and leading multiple ‘nontraditional’ agile teams (operations, service)• Migrated all on-premises shared mailboxes to the cloud• Led a Power Platform Community of Excellence (CoE) project• Led server and storage decommissioning efforts for on-premises environment• Created and reporting on Microsoft usage and trends within the Enterprise

West Palm Beach, Florida Area

• Established two Agile teams and Program Increment (PI) planning in Enterprise Architecture• Implemented a Digital Badge program• Envisioned, Planned & Executed a High-Level Design (HLD) process • Coaching multiple teams on the Scrum Framework• Responsible for direct reports including managing workload and handling mid and end rotational performance reviews • Defined and implemented the Enterprise Architecture Forum (EAF) which identifies overlapping business capabilities, reviews HLDs and reviews technology standards for the Enterprise• Enterprise Architecture Community of Practice (CoP) leader and coordinator • Created and implemented an Architecture Community communication plan • Facilitate Scrum Ceremonies, remove impediments, ensure meetings are valuable • Utilize burn down charts, velocity, and JIRA dashboards to ensure team capacity every sprint• Distinguish prioritization of work with product owner(s)• Leader for implementing a Vendor Architecture Review (VAR) program to identify gaps and vendor utilization within the Enterprise• Collaborate and communicate with many levels of leadership

West Palm Beach, Florida Area

• Steer team transitioning from waterfall to Kanban framework and towards the Agile mindset• Coach and influence teams in Agile concepts and behaviors • Community of Practice (CoP) leader and coordinator • Organizing workshops and large gatherings for the CoP • Recognize the need for and facilitate key meetings across teams • Remove impediments for the team• Distinguish and assist with prioritization of work for myself and the team • Project manager for key initiatives including: a project introducing a new tool for managing the application portfolio and forming business capabilities • Collaborate and communicate with many levels of leadership

Dunwoody, Ga

• Steered and continue to steer multiple teams transitioning from waterfall to Scrum framework and towards the agile mindset• Proficiently organize, facilitate and lead ceremonies such as sprint and release planning, daily scrum, retrospective and software demonstrations • Insulate the team from outside distractions and remove impediments which allows focus on development and testing Foster learning surrounding continuous integration (CI) GIT and Behavior Driven Development (BDD) resulting in accelerated continuous delivery (CD)• Lead and facilitate during application outage situations • Coach and influence teams in Agile concepts and behaviors • Researched and proposed changes to drive efficiency across our onsite and offshore developers and testers resulting in 50 hours a week more towards development • Work closely with multiple product owners to sustain, prioritize and maximize the value of the backlog• Collaborate with product owners to define acceptance criteria and definition of done to ensure proper story sizing• Recognize, log, analyze and mitigate project issues, risks, audit risk responses and Service Level Agreements• Identify, communicate and collaborate with stakeholders • Collaborate and ensure quality with our test cases, test execution and promote automation • Effectively track work through the burn down chart, velocity, forecasting and reports in VersionOne • Headed Business to Customer (B2C) IIC (Internet Initiated Claims) and Android and Apple Mobile App enhancements to allow more self-service and expedited claims• Introduced XP methodologies such as: pair programming and user stories

• Facilitate the creation, documentation and execution of business and technical requirements• Identified "bottlenecks" and implemented new and improved processes and policies• Quality Assurance Lead for multiple product teams in a dynamic and fast paced atmosphere• Led testing activities for onsite and offshore analysts as well as prioritized work• Developed a test analyst training plan and resource guide and mentored new Quality Assurance analysts

Bloomington/Normal, Illinois Area

• Vendor solicitation and selection for server hardware to enable applications to run efficiently and save cost• Set up hardware and workstations for employee use• Envisioned inspired new products, features and flows• Migrated, installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications• Developed training materials and procedures• Headed a multi-factor authentication set up for external associates resulting in 3,000 external associates being migrated to the Citrix Virtual Desktop Solution; mitigating security risks within the company• Established requirements for new systems and modifications• Directed large enterprise and business critical applications• Facilitated project meetings, agendas, meeting minutes and action items

Bloomington/Normal, Illinois Area

Co-lead in the Emerging Technology Lab and Technical Analyst on the Server Hardware Team• Developed IT strategic vision and drove key departmental objectives• Led an Emerging Technology Lab data center and physical space; testing furniture, collaborating with vendors• Tested new hardware, software, technologies (VGo Telepresence Robot) and professional furniture• Steered approvals of virtual and physical servers for the enterprise• Spearheaded collaborative meetings with network, storage, network performance, server hardware and data facility teams• Managed and forecasted project and service budgets• B2B (Business to Business) negotiations and analysis with hardware, software, telepresence equipment, android devices and furniture

Bloomington/Normal, Illinois Area

Support Specialist for the Department Budget area, Security Integration team as well as the Vendor Management Office (VMO).

Bloomington/Normal, Illinois Area

Bloomington/Normal, Illinois Area

Worked as a Customer Service Representative in the Customer Response Center (CRC). Taking auto and fire claims, assisting policyholders, claimants and agents.

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General