I am a results-driven, proactive and high performing Assistant Director – Infrastructure Billing Officer/Infrastructure Lifecycle Manager recognised for delivering consistently high quality ICT services, with an excellent track record for achieving company objectives and executing successful IT infrastructure projects. I offer numerous years of extensive background in Infrastructure Lifecycle Management, Systems Development, Identity Management, System Integration, Operational ICT Support, System Engineering, Fault Investigation & Rectification, Incident Management, Staff Supervision, Configuration Management, End-to-end Solution Design, Customer Service, Stakeholder Engagement and Continuous Improvement across banking IT industry. As the IT environment rapidly evolves, I leverage my creativity and innovative thinking to quickly respond to business needs and stay ahead of the competition. Having a strong personal drive, I have actively contributed to achieving and maintaining the highest standards of quality and service required in the execution of every project. Leveraging superior conceptualisation, analytical and problem solving skills, I am adept at identifying business IT needs, creating functional designs and solutions, implementing innovative programs and enhancing overall business performance.I offer considerable experience in collaborating and building productive relationships with colleagues, clients and stakeholders. With my natural interpersonal and communication skills, I am able to empower and invigorate teams in achieving organisational targets. I consistently advance the quality of IT services provided by companies I represent, always maintaining a mindset dedicated to continuous learning and development. Moreover, I work creatively and analytically in a problem-solving and agile environment whilst gaining alignment between digital technology and business strategy and maintaining a level of constant and effective communication cross-functionally and across all levels.