Leigh Coats Email & Phone Number

Atlantic Beach, Nc, Us

Pine Knoll Shores, North Carolina Area (Remote)

Virtual

NTT Data Services is a division of NTT Data Corp., a top 10 global business and IT services provider with 10K+ professionals in 50+ countries.I propelled portfolio retention of 16 clients ($10M+ revenue), and produce revenue cycle management (RCM) solutions that clients’ praised. I on-boarded, implemented, and conducted transitioned planning, risk assessment and mitigation, analysis, and issue resolution, and technical support. Continually met SLA requirements and NPS scores significantly contributing to client account retention. I am known for identifying and realizing process improvements, for adding to quarterly account reviews and ad hoc meetings, and for serving as a liaison between on and offshore teams.► Using my razor-sharp active listening skills that allow me to gain a thorough understanding of the client’s concerns and needs, I restored relationships with customers whose contract renewal was insecure,. Also, I collaborate with the offshore team on cohesive decisions and solutions.►Acquiring written praise for orchestrating a file setup, I created cooperation between the team and contractors and supported the urgency to the client. The client told me, “You are AMAZING! I cannot thank you enough.”►I reestablished client confidence in the team’s ability to complete the project on time, asking for customers to share their concerns in one-on-one, in-person meetings, and working with my offshore team to identify the delay causes and then plan and execute remediation.►I received the Dell Everyday Hero Award for consistent customer-centric focus, promoting customer-first culture.

Raleigh-Durham, North Carolina Area

A privately-owned group of physician practices.Evaluated and documented on RCM of potential client practices and investigated accounts receivable and revenue cycle. Organized all monthly financial reports for Chief Administrative Officer and CFO, I also joined forces with billing manager to design action plans for growing revenue and decreasing A/R.Evaluated the client’s RCM and organized assessment reports emphasizing revenue leakage and improvement areas. ►By informing senior executives on revenue trends, I boosted constructive business decision-making.►I evaluated possible mergers and acquisitions, through financial projections & pro forma reports

Cary, Nc

Medfusion/Formerly Intuit ►I developed strong one-on-one client relationships through the execution of technology projects that enriched consumer health delivery. Managed all aspects of planning, resources, budgets, timelines, and customer service, and consistently delivered a unified client result

EARLY CAREERDIRECTOR OF OPERATIONS, Raleigh Orthopaedic Clinic, DIRECTOR OF OPERATIONS - Peachtree Orthopaedic Clinic