Leigh Cotterill Email & Phone Number

Responsible for overseeing a team of Implementation Specialist (PMs) dedicated to onboarding net new customers. Holding my team accountable for customer timelines, product knowledge, and effective and accurate communication are just some of the day to day actionable items. Building and maintaining strong relationships across multiple internal organizations is also key to success in this role.

Raleigh-Durham, North Carolina Area

Held a book of our largest and most strategic customers. Performed onsite Quarterly Business Reviews (QBRs) and helped grow customer revenue year over year, through dedicated support. Became the team Subject Matter Expert (SME) for our Messaging products.

Hyatt House Raleigh North Hills

Currently oversee all departments within the Hotel with focus on Front Desk and Food and Beverage. During the last two years, departments who are direct reports have seen multiple successes and accomplishments that are firsts for the hotel. These include:Winning Hotel of the Year 2017 for Hyatt House Hotels for the second time100% on Hyatt internal audit for F&B two years consecutively100% on Hyatt internal audit for Front desk100 for F&B sanitation score (first time in Hotel history)Consistently placing in the top 3 for Hyatt House HotelsConstantly scoring high on yearly financial internal auditResponsibilities include in depth involvement of property budget and financial movements, scheduling, Human Resources, AP and AR, and taking a hands on approach to the operations and management of the property. During this position keys skills have been acquired such as knowledge of budgeting, handling insurance claims, and managing all Human resource issues. Continued growth of management and leadership skills have also been seen.

Managed the day to day operations of the Rooms Department in Hyatt's largest full service resort with focus on Valet, Bell, PBX and Front Desk. Direct report for 45 employees. Day to day responsibilities included scheduling, guest billing and management, guest satisfaction, and vehicle related incidents. Received training in CPR and First aid. As MOD, extra responsibilities included being a first responder for any emergency incidents for the property such as medical, evacuation, or general threat.

Managed day to day operations of the Front Desk and Food and Beverage departments. Responsible for all training, scheduling, and coaching for both departments. Other responsibilities included creating new menu items and pricing, all hotel AR and AP, purchasing, and providing critical thinking for any hotel issues.

Cary, Nc

Raleigh, Nc

Cary, Nc

Most tasks include: web design, APP design, brand identity, print design, and product design.

Chapel Hill, Nc

Daily Task Included:- New Ad Creation- Graphic Editing- Database Entry - Design Related Customer Service

Durham, Nc

During my time at McKinney I worked closely with studio manager to make sure work was ready for review. One of my main tasks included finishing the creative review for the partners. Another task included building a new Font Database for different company owned by McKinney.

Morrisville, Nc

Bachelor'S Of Science, Graphic Design, 3.69

Made Deans List 6 times and Honor Roll multiple times.

Education record