Leigh Devol Email & Phone Number

Grand Rapids, Mi, Us

Zeeland, Mi

Southwest Michigan

Creative with broad expertise in deploying servers and workstations, designing and managing data backups, implementing and overseeing office infrastructure, and handling tickets in fast-paced environment. Extensive knowledge of workstation and server hardware and software, and networking and superior diagnostics skills keep office running with minimal downtime. Effective working independently as well as part of team. Strong communicator who can quickly and accurately state problems or solutions, and create documentation.- Coordinated integration of legacy Truven Health Analytics' network into IBM's network, transforming remote access office into IBM corporate office.- Managed configuration and deployment of 168 IBM corporate laptops to Chicago Truven office over 4 weeks, quickly replacing legacy Truven Health Analytics laptops. IBM required this rapid transition so users could access the IBM network. - Maintained Chicago server and network infrastructure, resulting in nearly 100% up time during business hours.- Upgraded local domain controllers to Windows Server 2016 Active Directory, enhancing office with current technology.- Deployed new Hitachi Data Ingestor, replacing 3 aging data servers, increasing total storage and reducing maintenance.- Managed VMWare VDI farm of over 800 VMs, greatly decreasing maintenance over similar number of individual desktops.- Supported 180 users with over 99% uptime, by quickly solving issues or providing temporary work arounds while working on permanent solutions. - Created standardized Windows images for all computers used throughout the corporation and deployed imaging servers throughout the company for all offices for deployment. Deployments times were reduced by 70% and service tickets were reduced by 60%.