Leigh Eustace Email & Phone Number

I am responsible for the Productivity strategy across Suncorp’s Direct Distribution business. In the culmination of our phased OpEx deployment I am establishing and embedding a post-rollout culture that sees us embark on a journey of operational excellence and business transformation, prioritising efficiency and productivity.From overseeing the creation of.

The team was set up to champion and lead pieces of work that directly influence the performance of our three brands, Suncorp, GIO and Bingle, within Direct Distribution.I had two main projects in the twelve months in the role, one was co-creating and rolling out a brand new scorecard solution that totally changed the way we manage frontline specialists.

I managed a small team of Performance Advisors who together oversaw the reporting, technical and analytical support for the Suncorp and GIO contact centres within Direct Distribution.We provided techncial support for a number of in house reporting, optimising and building anew to meet our stakeholder needs. We also created a number of analytical deep dives.

A hybrid role balancing project management and initiative leading with technical reporting and performance analysis. Our small team supported the Specialised Distribution region within Direct Distribution, which contained Assisted Digital, Social Media, Partnering, Outbound and Business Insurance contact centres.I successfully supported the optimisation.

530 Collins St Melbourne

I support the execution of the customer strategy within the Customer Development & Retention Contact Centres for the Suncorp Group and am responsible for analysing and articulating performance, productivity and effectiveness opportunities for all Group brands, products and services within the Contact Centre platformsI provide performance analysis and.

530 Collins St Melbourne

Providing operational and strategic support to the GIO and AAMI Business Insurance Direct channels within the Suncorp Group. I provide on-site leadership to the Melbourne and Adelaide contact centres, aim to further stabilise the business and identify and deliver on optimisation opportunities.My role accountabilities included further development of the.

530 Collins St Melbourne

I implement and operationalise local, BAU and integration initiatives and drive continuous improvement across Customer Development & Retention Centres with responsibility for the effective activation of the contact centre operating model and integration frameworks.I am responsible for engaging with key stakeholders to assist in operationalising and.

530 Collins St Melbourne

I led a Service team in GIO Commercial Insurance, supporting consultants to deliver a great customer experience to our new and existing customers, driving a team culture based on professionalism, efficiency and optimising sales opportunities.I immediately facilitated change by re-engaging staff members with the expectations of their role and saw to ensure.

Gisborne

- Managing a team of inbound sales and service consultants towards achieving optimum sales targets, seeking greater operational efficiency and in pursuit of delivering world's best customer service - Alongside management of consultants, assisting stakeholders such as internal sales performance teams in development of AAMI brand-wide initiatives to increase.

530 Collins St Melbourne

- Managing a team of sales and service consultants who are trained and expert in multiple Suncorp Group brands, a highly skilled team assisting the Group in its Legacy Simplification Program. Aside from this team core purpose I maintain and improve their role KPIs, also assisting in their personal and career development

530 Collins St Melbourne

- Coaching and statistical analysis for GIO Personal Insurance and the Suncorp Distribution Response Centre

530 Collins St Melbourne

- Managing a team of sales and service consultants who are trained and expert in multiple brands, a highly skilled team assisting the Group in its Legacy Simplification Program. Aside from this team core purpose I maintain and improve their role KPIs, also assisting in their personal and career development.

530 Collins St Melbourne

- Managing a team of sales and service consultants to achieve, maintain and improve their role KPIs, also assisting in their personal and career development.

447 Collins St Melbourne

- Coaching and technical support for consultants in Suncorp's Distribution Response Centre.

447 Collins St Melbourne

- Sales and service coaching for consultants in the Melbourne GIO Contact Centre

447 Collins St

- Taking calls from new and existing customers for GIO Personal Insurance

Bachelor Of Media Studies, Journalism

Education record