Working with a set of amazing people at Plexus Digital Limited, we're dedicated to revolutionising healthcare through our specialised focus within and around the National Health Service (NHS). We specialise in providing professional services in Data, Digital, Analytics, and Technology (DDAT), as well as spearheading interoperability projects aimed at enhancing efficiency and connectivity within healthcare system

Working collaboratively with Product Managers and Product Owners and customers to understand market problems/challenges and customer requirements in the UEC, ED and 111 environments.Working closely with developers across up to 4 Scrum Teams to identify solutions that meet requirements while utilising Agile methodologies.Creation of clearly defined requirements through rigorous investigation, analysis, and review, in order to define and clearly document business and user requirements.Facilitate workshops to elicit, challenge and verify requirements.Design, implement and facilitate continuous improvements for production platforms and architecture.Develop tools, applications and processes for delivery and support teams to complete day to day tasks.Design, Implement and maintain development environments for development teams and support staff.Plan and manage third party Penetration Testing and remediation tasks for the suite of software provided by the business unit.Assist support teams with escalated queries where needed

3rd Line Application support for bespoke applications, primarily .NET based, for a wide range of customers around the world primarily in the Health and Care Sector. With large focus on .NET based desktop and web applications utilising a SQL Databases and SSL connectivity.Analysing available source code to further understand functions and aid in identifying problems. Querying, maintenance and troubleshooting of SQL Databases/Instances. Experience in clustered, standalone and “AlwaysOn” environments. Including the migration of databases.Developing and creating processes required for everyday tasks. This includes identifying the required areas of improvement to action appropriately.Development/Creation of support tools and scripts to streamline support and delivery processes. (C#, SQL,Xml, MSDOS). For use by myself and other members of the team.Documentation of work carried out in CRM (Salesforce), change control processes and supporting documentation for colleagues. Scheduling of tasks to be carried out.Deployment, maintenance and upgrading of bespoke PAS/Healthcare systems in both Cloud and On-Premises environments.Providing a high level of Customer Service, ensuring SLA Targets are met. Ensuring the careful and accurate logging of incidents and tasks. Training undertaken to meet the requirements of an ITIL environmentEnsure myself and others follow strict informational governance guidelines due to the nature of the job.Working closely with Project Management, Development, QA Testing , NOC, Sales and Service Desk teams to deliver, support and maintain our products and solutions.Training and Coaching the 2nd Line Team on the products and technologies we support and employ as well as Training other Team members on new support tools used in the department.

1st and 2nd Line Platform and Bespoke healthcare software Support for a wide range of customers including 95% of the Countries NHS out of hours service.Managing and supporting Windows Domains. Working Daily with MSSQL, Citrix XenApp and Program Neighbourhood, Citrix Metaframe Server troubleshooting Mobile phone applications, Terminal Services, IIS and more.Domain administration. Troubleshooting of printers. LAN, WAN, Mobile and BT N3 network troubleshooting.Providing a high level of Customer Service , ensuring SLA Targets are met. Careful and accurate logging of incidents including progress and time taken.Following Strict informational governance guidelines due to the nature of the Job.

Working with many different scenarios from E-mail server problems to Broadband connectivity (Radius servers, L2TP gateways Routers), troubleshooting and resolving a range of hardware/software issues related issues as well as proxy and email filtersBuilding and maintaining machines, keeping logs of my work and summarising tickets monthly.Monitoring domain name renewal dates ensuring they remain functional.