Leigh Hermis Email & Phone Number

Cypress, Tx, Us

• Implement state and company certification regulations for the four of our growth states – Indiana, Michigan, Arizona, and Nevada• Conduct business-to-business meetings with state regulatory agencies as well as internal department meetings. • Create and maintain business documents that include memos, letters, presentations, and training manuals. • Utilize SharePoint to store and retrieve pertinent information such as company documents and reference material. • Operate Outlook to maintain daily workload.

Houston, Texas

• Worked proactively throughout the day to help manage the large incoming volume of calls and emails.• Retained extensive program knowledge regarding the alternative certification process for Texas and Indiana. • Took leadership in training incoming advisors by conducting extensive training sessions.• Maintain confidentiality pertaining to our customer’s accounts.• Led webinars that provided important information regarding our company and programs. Normally consisted of 10 plus individuals at a time and they were held monthly.

• Executed all data entry for the COBRA department while operating various software applications.• Maintain confidentiality of client’s records.• Communicated with insurance providers to ensure eligibility for clients was current. • Helped transition the department from previous methods of record-keeping to a more organized and time-efficient method.

Houston, Texas Area

• Ability to communicate information and ideas to teammates while executing a task promptly.• Identified areas of improvement within the workplace by obtaining an organized schedule.• Coached, mentored, and helped coworkers improve their knowledge or skills concerning the job.