Leigh Jacobs Email & Phone Number

With extensive experience in customer service roles, expertise lies in fostering lasting connections and delivering topnotch service. Proficiency extends to managing logistics and diverse product portfolios, ensuring seamless operations. Detail-oriented and adept at multitasking, excel in fast-paced environments, prioritizing tasks effectively. Renowned for reliability and excellence, poised to contribute positively to team success. Eager to leverage skills to drive impactful results within an organization.

Headed up staffing and supervising daily functions of six CSR’s, including order entry, expediting, invoicing, database maintenance in AS400/BPCS and JDE, troubleshooting, complaint tracking/resolution and customer contact. Without the support of a Customer Service Supervisor. • Executed set up and training for Oracle/JD Edwards computer system switchover for customer service. • Administrator for Global Inquiry system in Lotus Notes. • Administrator for Customer Specification Database in Lotus Notes.• Processed Showcase Queries as well as Cognos reports for the purpose of achieving sales goals and objectives. • Worked with Supply Chain Departments to meet customer expectations while balancing service, quality, and cost. Provided viable solutions to CSR’s in problem situations. • Maintained and fostered effective communication and cooperation between all departments to maximize internal and external customer satisfaction. • Assumed Key account Customer Service responsibility when necessary. To act as a backup to CSR’s as needed. • Financial accountability - $200 million in sales

Indianapolis, In

Supervised development and motivated an effective department through proper selection, training, and assignment of personnel. Nine domestic reps and three international reps. • Evaluated job performance recommending promotions, salary increases, or job terminations. • Calculated weekly payroll and monitored department scheduling. • Reviewed progress of work in all departments to determine if questions were answered, decisions made and problems resolved. • Directed department meetings to resolve problem accounts, quality issues, sales goals, and other distribution changes.• Acted as an additional customer contact when needed, assisting with Proforma requests and order entry. • Executed system file maintenance, daily report generation, and provided updates to sales management.

Indianapolis, In

Accurate entry of orders received by mail, phone, email, EDI or fax.• Created forms and analysis tools.• Worked with customers and account managers to resolve non-routine requests. • Provided direction and resolution information on service related issues.• Assisted in training of new CSR’s. • Monitored order status to assure manufacture and shipment on a timely basis. • Provided product or service information. • Maintained orderly and organized customer preference and instruction files.

Conducted order receipt and entry, inventory tracking, filing, customer contact, problem resolution. • Team member of annual physical inventory. • Received Most Valuable Performer for the 2nd quarter of 1996 and again for the 4th quarter of 1997.