Leigh Johnstone Email and Phone Number

Self employed providing Lifestyle Management and Concierge Services. Designed and created website, updated social media platforms, developed trusting relationships with clients and suppliers. Managed numerous projects simultaneously for professionals, senior citizens and local companies.

Interior design and property set-up to ensure home from home experience. Managing bookings and all customer correspondence. Instructing and managing property maintenance, gas and PAT testing, deep cleans, utilities and any client requests before or during their stay. Maintained 5 star rating from all guests.

Responsible for planning and programming fire door inspections at 367 sites (9566 doors) throughout mainland Scotland and the islands, on behalf of Mitie for the Scottish Fire and Rescue Service. Route planning for a team of 9 surveyors from various sub-contactors, assisted with training workshops, arranged access via regional property managers, liaised with stakeholders, Senior Fire Safety Manager and admin team. Submitted weekly programme updates to the client and updated a bespoke document management system. Produced job packs, scope of works, drawings, risk assessments and Health & Safety documents. Checking timesheets, approving invoices and managing monthly project spend. The 6 month project was successfully completed on time and under budget.

Project and Cost Manager primarily working for RBS Group Property. Delivering nationwide, multi-million pound rollout projects, upgrading infrastructure and refurbishing branches and head offices. Responsibilities included brief compilation, tender appointments, producing surveyor’s instructions and guidance manuals, assisting with the production of feasibility reports, programming and scheduling, budget control, multi-contractor co-ordination, updating client intranet systems, producing internal project plans and strictly adhering to QA procedures. Preparing weekly/monthly cost reports for the client, arranging branch access from survey through to completion (including a 24 hour response helpline service), branch and stakeholder liaison, organisation of security and cleaning services, providing FM services, change management, invoicing, chairing progress meetings, issuing minutes, direct management of administrators and project teams based in Glasgow, Warrington, Leeds and Epsom.

Programme Manager responsible for planning, managing contractors and liaising with stakeholders. Projects ranged from installing power and data to support server upgrades (GEP Project and Chip & PIN) within 2500 branches in the UK / ROI to rolling out security works, installing drop safes, safe alarms and cassette guards. Reporting direct to the Projects Director and managing all matters surrounding general office management for the Projects team including recruitment and support services.Training courses completed include Asbestos Safety, CDM Management, IOSH Working Safely, Accidents & Incidents, Avoiding Slips & Trips, Chemical & Substance Safety, Display Screen Safety, Driving Safety, Environmental Care, Fire Safety & Visiting Site,

Events Project Co-ordinator working on the ‘Oracle Employee Kota Kinabalu Conference 2000’ my duties included allocating flights, arranging accommodation, dealing with special needs, assisting with accounts, billing clients, ticketing, amendments and cancellations for approximately 1000 Oracle employees based in Australia, New Zealand, Japan, Singapore and Korea travelling to Kota Kinabalu.

Providing customer support post sales. Booking and recommending excursions, car hire, arranging parking, insurance, ticketing, dealing with cancellations, amendments and complaints. Responsible for management travel bookings and issuing all staff insurance policies.

Normally I would never include within my CV, employment I engaged in whilst I was at school, university and while traveling and working on year long visas. However, looking back, all roles have contributed to the experience and insights I have gained over the years. In my younger years I worked as a silver service waitress, catering assistant at various events (weddings, burns suppers, boxing matches and lots more), receptionist, kids party organiser and even taught English to Japanese and Korean children at a language school in New Zealand.I also worked as a volunteer preparing and serving food at the Wayside Club in Glasgow which is an organisation that caters for the homeless.