Responsible for managing all aspects of the Phreesia implementation from sales hand off through optimization acting as the primary customer contact.Develop and manage project plan, utilizing project management software.Manage implementation issues, escalating when appropriate.Identify resource needs and develop a plan to utilize resources to meet project scope.Maintain complete understanding of contract deliverables and manage project scope to ensure project is delivered on time and within budget.Collaborate with Phreesia teams, including Support, Account Management, Product Management and Sales, to address customer issues.Maintain understanding of how the application is used and configured, including the ability to provide an application overview.

Responsible for managing all aspects of the PrimeSUITE implementation business including the HTS/Greenway partnership.Act as current Project Manager for all PrimeSUITE/HTS customers.Act as the customer’s main point of contact throughout the implementation process.Work with implementation staff and customers to develop and communicate Best Practices.Ensure project timelines, custom workflows and any risks to the project plan are identified and rectified.

Oversaw and managed a team of Implementation Specialists.Oversaw allocation of resources among various projects, maximized the utilization of available resources.Performed the activities necessary in the maintenance of the workforce through identification of staffing requirements.Coordinated and managed education and professional development of team.Administered team’s work-life needs.Advised, mentored and counseled team members.Responsible for interviews and hiring of new team members.Managed up to 60 people at one time.Honored to have 5 team members that I mentored move on to the management team.

Oversaw all aspects of the implementation process.Acted as the customer’s main point of contact throughout the implementation process.Worked with implementation staff and customers to develop and communicate Best Practices to ensure project timelines, custom workflows and any risks to the project plan are identified and rectified.Monitored and managed risks/opportunities in meeting departmental and customer implementation project deliverables.Managed up to 45 customers at a time.Four sites that I managed moved on to become “Platinum” sites for Greenway. Honored with the responsibility to help manage department wide SalesForce implementation.

Responsible for successfully implementing EHR Software into physician practices.Assessed client training requirements and in conjunction with Project Manager, prepared implementation objectives and agendas.Trained physicians, nurses and medical staff to use Primesuite software.Received “MVP” award in 2006 (voted by peers). Received “PrimeStar” award in 2007 (highest department honor, voted by VP of Client Services).

Southgate Technologies provided integrated EHR/Practice Management/Lab Information System to Medical Practices.Responsible for all aspects of customizing and implementing TIME software into physician offices.Actively engaged with Team Sales, responsible for demonstrations, technical aspects and use of EHR.Trained physicians, nurses and medical staff to use highly diverse Windows based software program.Assessed organizational needs and implemented administrative procedures into medical practices.Developed and managed Support and Help Desk.Company liaison coordinating physician’s enhancement needs with in-house Engineering Department.Wrote Training Manual(s).

Office and Administrative Manager to full service medical practice.Patient Relations.Accounts payable and receivable.Insurance and billing.Increased collections by 50% first year.Financial and Administrative consulting for multiple medical practices.