Leigh Rayson Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Allocating new booked relocations to team members, taking into consideration current capacity and team specialist knowledge and skill sets.Point of contact for escalations and issues within the immediate team, and wider customer service team, whilst ensuring we are working as customer advocates to resolve issues to a high level of customer satisfaction. Working collaboratively with the Customer Relations Team Manager, so that in their absence the team continues to work efficiently and effectively.

Auckland, New Zealand

Receive and manage booked relocations through Crown’s structured process until successful ‘baton change’ of responsibility or completion.Ensure customers have paid for services prior to services commencing, via daily payments datasheet from finance department.Upsell customers on ancillary services, maximizing profit margins where possibleEnsure any external ancillary services are engaged with Crown’s external vendors and contractors to ensure a smooth experience for the customer, and are completed to a high level of customer satisfaction.Receive inbound calls and direct to the correct department or person, or manage the query and update files/notes accordingly.Work seamlessly and cohesively with Crown branch staff internally to provide the best experience for the customer.

Auckland, New Zealand

Receive inbound calls from potential customers and accurately input contact details into lead management database; arrange appointment with customer sales consultant.Assist clients in completing official customs documents when required to ensure smooth export and importation of personal effects overseas.Close liaison with Corporate Services department prior to survey date to ensure a full understanding of corporate relationships and maximize utilisation of BUFFY data.

Auckland, New Zealand

Supervise the reception of all incoming calls to the National Service Centre, establish the opportunity an either initiate a residential sales appointment, or quote directly over the phone.Perform supervisory duties across the other departments within the National Service Centre and ensure all opportunity if leveraged to maximum effect in a team selling environment.Work closely with Crown’s Area Managers and ensure all leads follow-ups are actioned in an integrated and pro-active fashion

Auckland, New Zealand

Receive inbound calls from potential customers and accurately input contact details into database; arrange appointment with customer sales consultant.Calculate size of move, taking into account any special requirements, complete job cost on MS Excel; phone client and negotiate sale.Upsell clients with relocation insurance, pet/car transport, unpacking and settlement services unique to Crown.

Auckland, New Zealand

Manage team of 8-12 Customer Service Representatives.Maintain up-to-date MS Excel Spreadsheet of team statistics and performance; provide to project manager.Evaluate individual performance of team members using recorded calls and provide one-on-one training.Receive and field customer complaints, providing a satisfactory outcome for both Vodafone and the customer.Manage call centre queue on weekends and after hours; send hourly updates to Vodafone Central ensuring a sufficient number of calls are being managed.

Auckland, New Zealand

Receive calls from Vodafone Customers and provide first call resolutions where possible using specific web tools via Vodafone Intranet.Use Siebel to access client accounts; provide account information on request and make alterations as required.Maintain an up-to-date knowledge of Vodafone services and their affiliates.Provide hardware support to customers experiencing phone issues, if unable to be resolved on first call basis raise issue with Vodafone Tech Support using Vodafone Intranet.

Bachelor Of Sport, Coaching

Certificate in Athlete Development Bachelor of Sport

Certificate Of Athlete Development