Leigh Ryan Email & Phone Number

Stourport-on-Severn, GB

Cheltenham, England, United Kingdom

Cheltenham, England, United Kingdom

Telford, England, United Kingdom

• In this role, I have been tasked with leading the business development and service delivery. I lend extensive sales expertise to the team in a knowledge-sharing capacity whilst acting as a trusted SME to build and.
• Lead a team of circa 30 staff within operations, back office, sales, maintenance, after-sales and parts; managing £multi-hundred thousand P&L budgets.
• Create reports on site KPIs and SLA target agreements, providing… Show more In this role, I have been tasked with leading the business development and service delivery. I lend extensive sales expertise to the team in a.
• Create reports on site KPIs and SLA target agreements, providing information on sales rate enquiries and conversions, test drives, books and customer service scoring (CSAT).
• Continuously monitor and review FCA changes, implementing changes where necessary to drive compliance and identify/rectify business vulnerabilities.
• Turned around the legacy underperforming and loss-making site within nine months; delivering £multi-thousand profit and on track for FY2023 186% increase in trading profit.

Guildford, England, United Kingdom

• Overhauled the franchise site by embedding an effective team structure, sales performance, revenue and KPI targets, service capabilities and marketing to deliver YoY profit to £ulti-million GP in 4 years.
• Capitalised on growth and business development opportunities, defined sustainable activities and increased the retail market share from 2.33% to 5.83%.
• Directed a strong employee-centric and retention strategy, identifying and caching talented individuals to enable six internal… Show more
• Directed a strong employee-centric and retention strategy, identifying and caching talented individuals to enable six internal promotions and reduce staff attrition by 44.5% through personal development programmes.
• Established a practical customer success approach, delivering satisfaction scores from lower to upper quartiles. SKILLS: Service Delivery, Stakeholder Engagement, Change Management, Business Development, Sales.

Eltham, London

• At the helm of the London-based site, increased new market share by 1.9% ahead of the Ford average.
• Attained site-leading labour sales of £96,000 and £7,000 growth.
• Increased the new car department sales by £110,00 in 7 months and smashed the KPI target by 110%.SKILLS: Sales Revenue, Customer Service, Client Relationships, Commercial Attainment

Birmingham Car Store, Leicester Motorhouse

I undertook various roles and ran multiple sites for Evans Halshaw.