Leigh Ryan Email & Phone Number

Stourport-On-Severn, Gb

Cheltenham, England, United Kingdom

Cheltenham, England, United Kingdom

Telford, England, United Kingdom

In this role, I have been tasked with leading the business development and service delivery. I lend extensive sales expertise to the team in a knowledge-sharing capacity whilst acting as a trusted SME to build and deploy effective strategies aligning with GM targets• Lead a team of circa 30 staff within operations, back office, sales, maintenance, after-sales and parts; managing £multi-hundred thousand P&L budgets.• Create reports on site KPIs and SLA target agreements, providing… Show more In this role, I have been tasked with leading the business development and service delivery. I lend extensive sales expertise to the team in a knowledge-sharing capacity whilst acting as a trusted SME to build and deploy effective strategies aligning with GM targets• Lead a team of circa 30 staff within operations, back office, sales, maintenance, after-sales and parts; managing £multi-hundred thousand P&L budgets.• Create reports on site KPIs and SLA target agreements, providing information on sales rate enquiries and conversions, test drives, books and customer service scoring (CSAT).• Continuously monitor and review FCA changes, implementing changes where necessary to drive compliance and identify/rectify business vulnerabilities. • Turned around the legacy underperforming and loss-making site within nine months; delivering £multi-thousand profit and on track for FY2023 186% increase in trading profit. • Significantly reduced staff attrition, actively promoting and training internal resources to mitigate talent pipelining risk and improving overall site services to rapidly move from bottom to top 50 positioning within 165 VW UK divisions. • Following the increase in customer uptake for electric vehicles, created a business case to increase SMART operations, enabling the franchise to act as a VW electric service centre. Show less

Guildford, England, United Kingdom

• Overhauled the franchise site by embedding an effective team structure, sales performance, revenue and KPI targets, service capabilities and marketing to deliver YoY profit to £ulti-million GP in 4 years. • Capitalised on growth and business development opportunities, defined sustainable activities and increased the retail market share from 2.33% to 5.83%.• Directed a strong employee-centric and retention strategy, identifying and caching talented individuals to enable six internal… Show more • Overhauled the franchise site by embedding an effective team structure, sales performance, revenue and KPI targets, service capabilities and marketing to deliver YoY profit to £ulti-million GP in 4 years. • Capitalised on growth and business development opportunities, defined sustainable activities and increased the retail market share from 2.33% to 5.83%.• Directed a strong employee-centric and retention strategy, identifying and caching talented individuals to enable six internal promotions and reduce staff attrition by 44.5% through personal development programmes. • Established a practical customer success approach, delivering satisfaction scores from lower to upper quartiles. SKILLS: Service Delivery, Stakeholder Engagement, Change Management, Business Development, Sales Strategies Show less

Eltham, London

• At the helm of the London-based site, increased new market share by 1.9% ahead of the Ford average. • Attained site-leading labour sales of £96,000 and £7,000 growth.• Increased the new car department sales by £110,00 in 7 months and smashed the KPI target by 110%.SKILLS: Sales Revenue, Customer Service, Client Relationships, Commercial Attainment

Birmingham Car Store, Leicester Motorhouse

I undertook various roles and ran multiple sites for Evans Halshaw.