Leigh Schlobohm Email & Phone Number

Operations/ Technical Solutions Analyst and Program/Project ManagementExpert in Aligning IT & Business & Customer StrategiesAs an Operations professional, I have an in-depth knowledge of developing and implementing enterprise-level solutions, and experience supporting clients across a wide range of systems and tools. I employ my passion for driving technology innovation and adoption of best practices within an organization in order to fuel growth and competitive advantage.I believe in building strong relationships with global partners, IT leaders, and stakeholders in order to ensure the needs for highly customized, scalable solutions are met. My ability to effectively bridge communications between business and technology groups has brought a major advantage in achieving project goals.SOME OF THE TOP INITIATIVES I HAVE LED INCLUDE:-Completed the onboarding of Amazon Connect Telephony Solution, 2019-Implemented Next Best Action Technology including event-based rules engine and SMS capabilities in SFDC, 2019-Led the transition from multiple billing solutions to OBill-all global regions, 2018-Executed the online order processes and tools integration with SFDC-deprecating home grown unscalable tools-Launched the of cross selling of 2 companies’ products with sales processes that required data entered only once instead of multiple areas resulting in more accurate data and $2M in revenue first year-Led process improvements that reduced processing time from 5 minutes to 2 minutes, eliminating the need for data entry in 3 systems to 1; improved employee efficiency boosted revenue gains by 14%-Executed new processes resulting in a net 8% call reduction year over year and 21-46% call reduction

Listed skills include Call Center, Instructional Design, Instructor Led Training, Call Centers, and 27 others.

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  College Of Marin

  Accounting And Business/Management