Working as a self-employed Claims Manager, managing both private and corporate motor claims from reporting to closure including the following aspects: -• Claim settlement negotiation – Personal losses, personal injury & property• Claim investigation – Locus, statements, anomalies• Self Motivation• Workload management• Detailed Report writing• Sub-contractor appointment (builders, repair facilities, assessors)• Customer Services – face to face & desk-based skills

Working as a self-employed Regional Claims Manager, managing both private and corporate motor claims from reporting to closure including the following aspects: -• Claim settlement negotiation – Personal losses, personal injury & property• Claim investigation – Locus, statements, anomalies• Self Motivation• Workload management• Detailed Report writing• Sub-contractor appointment (builders, repair facilities, assessors)• Customer Services – face to face & desk-based skills

Working as a self-employed Regional Claims Manager, managing both private and corporate motor claims from reporting to closure including the following aspects: -• Claim settlement negotiation – Personal losses, personal injury & property• Claim investigation – Locus, statements, anomalies• Self Motivation• Workload management• Detailed Report writing• Sub-contractor appointment (builders, repair facilities, assessors)• Customer Services – face to face & desk-based skills

Working within both the UK and Portugal developing a resort on the Eastern Algarve in Portugal, responsible for: - • Conceptual design, launch and management of Property Rental Company• Responsible for property portfolio in excess of €20m• Customer and investor relationships• Construction planning and specification• Design and development of the web-based rental system• All IT related functions within the business including specification, procurement, rollout and maintenance.

Joined Computerland PLC as a Quality Manager following their acquisition of IT Solutions, left after short period due to the office being located in Nottingham.

Responsible for Customer Services and all support functions UK wide:• Reporting to MD on all aspects of Customer Service delivery• Budgetary responsibilities (£1.7M)• Direct reports:- Field Service Managers Call Centre Team Leader Logistics Supervisor Workshop Supervisor Purchasing Supervisor Technical Support Quality ManagerAchievements: - Instrumental in managing a major business acquisition Introducing major changes to improve customer service Forging good inter-departmental communications and work teams

Responsible for ensuring all aspects of the business were reviewed and documented and that they operated within the parameters set out within the Quality Procedures, amending those procedures to ensure best practice was adopted throughout,• Seconded to the role to bring the company in line with the new ISO standard• Reporting to the Board on all aspects of the business in relation to Quality• Dealing with customer complaints and complaint resolution• Introduction and management of new processes and procedures. Achievements: - Led the company to achieve the ISO 9001:2000 standard Achieved re-accreditation as an Investor In People (IIP) Introduction and management of customer complaint system

Responsible for the supply chain from procurement to delivery including ensuring correct stocking levels to service 2 hour fix or replace contracts• Reporting to Operations Director• Budgetary responsibilities (£¾M)• Contract Review• Direct reports:- Logistics SupervisorWorkshop SupervisorPurchasing SupervisorQuality Management RepresentativeAchievements:- Setting up and maintaining an effective teamRestructuring of Operations Support departmentSuccessful design & implementation of new proceduresRedesign and project managed warehouse & workshop re-location

Responsible for managing a team of technology specific engineers UK wide• Reporting to Operations Manager• Direct Reports:- Field Service EngineersAchievements:- Setting up & running a successful engineering teamSuccessfully implementing major team changes