Leigh Ketner Email & Phone Number

San Antonio, Tx

Recruited as strategic technology leader for start-up, responsible for establishing the company’s technical vision, leading all aspects of the company’s technology development, strategies, platforms, partnerships, compliance, contracts and external relationships. Spearheaded enterprise collaboration and shared services architecture for LAN and WAN networks; hands-on programming and management of routers, switches and firewalls, wireless equipment, etc.Enhanced technology platforms to increase productivity, strengthen quality of service, timely delivery, and staff capabilities while improving productivity.Accountable for all network operations, applications, security, data integrity, disaster recovery, PCI and licensing compliance.Redesigned existing networks and telecommunications in various locations and developed shared services platform to leverage information resources and centralized HR, IT and Accounting services.Managed all technology aspects during facility construction while ensuring existing services during all construction phases.

Key Accomplishments:Slashed managed service expenses over $150K per year with consolidation strategies for the automotive dealership group through contract negotiations and IT shared services Designed and implemented state of the art fiber backbone network to support daily operations for all dealerships and customer access to WiFi. Created customer wireless network which spanned all facilities; utilized existing network backbone, cloud management while providing unified threat management and security.Initiated network enhancements that reduced network downtime to almost 0%. Managed and achieved desktop security across all domains to eliminate the potential threat of personal and private customer information data breaches.Achieved customer data security by ensuring measures, systems monitoring and corporate policies, as well as legal data security policies and standards.Implemented military grade cyber-security gateway to keep critical data secure from cyber criminals and provide layered security, application and web filtering with anti-circumvention defense for all web traffic in real time. Initiated and configured the company’s first IT helpdesk and knowledge base intranet for end-users, department managers and technicians, providing incident reporting and resolution metrics.Negotiated and upgraded all Internet contracts resulting in increased productivity and performance, achieving in excess of 16K in annual savings.Assisted with contract re-negotiations, saving over $750K by assuming previously managed services and utilizing shared network resources and services.

Key Accomplishments:Implemented POS system across 3 facilities in 2 months; slashed hardware expenses $300k and saved $20K annually in energy costs through virtual server technology. Saved $93K annually and cut error rate 30% by automating clock-in and payroll verification procedures for 2000 + staff; delivered project in just 2 months and 80% under budget.Cut expenses $400K and expanded CRM capabilities by implementing leading-edge hybrid telecom system.Facilitated telecom audit resulting in contract renegotiation with carriers to save $36K annually and recoup $86K in overpayments.Championed web site update, yielding $225K boost in online ticket sales in 18 months.Created back-end custom reports to assist with retail sales and provide real-time product needs based on immediate trends.

Key Accomplishments:Created custom programs and database to monitor quality; reduced error rate and improved efficiency 60%.Launched customized reports via SQL server database to analyze machinery production time and operator performance.Created programs to measure performance and provide metrics for calculating incentive based pay for production.

Purchased underperforming multi-line insurance agency; generated 30% average annual sales growth. Automated processes, improving efficiency 60%+; positioned company for profitable sale.Managed all payroll, purchasing, AR and AP for two sister agencies.Licensed in Property, Casualty, Life and Health in the State of Oklahoma.Key Accomplishments:Revitalized underperforming business and rebuilt reputation to grow revenue from $30K to $200K in 3 years.Reestablished client confidence and expanded customer base from less than 200 to over 2000 customers.

Responsible for the calculation and remittance of monthly revenues and royalties to working interest owners and royalty interest owners. Responsible for the remittance of monthly taxes based on revenues received from the sale of oil and gas production to federal and state agencies