As the Projects Co-ordinator at Enterprise, my days are about making sure we deliver excellent customers outcomes in our engagements. Working with both our sales and delivery teams, I help with resource management, quality control, team support and a range of other things that make sure we deliver exceptional business advantage to our clients.Enterprise IT Resources is an Australian owned and operated IT Recruitment Company that helps its customers provide responsive, fine-tuned and… Show more As the Projects Co-ordinator at Enterprise, my days are about making sure we deliver excellent customers outcomes in our engagements. Working with both our sales and delivery teams, I help with resource management, quality control, team support and a range of other things that make sure we deliver exceptional business advantage to our clients.Enterprise IT Resources is an Australian owned and operated IT Recruitment Company that helps its customers provide responsive, fine-tuned and accelerated business outcomes. Specialising in providing independent, product and technology agnostic advice, our approach enables our clients to select the best technology based on ‘fitness for purpose’ of the solutions for their enterprise and business, and then put in place the implementation capability to deliver it.Enterprise works with our clients to provide a range of Professional Services solutions extending capability and fostering business advantage. Drawing on our broad and deep access to highly qualified and talented IT Professionals, we can quickly and effectively enhance your ability to deliver. Whether it is on-demand specialty expertise or professional teams to add capacity and capability to your outcomes, we have the flexibility to deliver to your needs. Show less

A member of the UK's Magic Circle of leading law firms, Allen & Overy is widely considered to be one of the world's elite law firms, advising national and multinational corporations, financial institutions, and governments.• In my role as 3rd Line Support Analyst, I provided support to the Omnia product suite. This involved ensuring rapid resolution to assigned problems; determining work-arounds; providing advice and recommendations for further development. Responsible for the day to… Show more A member of the UK's Magic Circle of leading law firms, Allen & Overy is widely considered to be one of the world's elite law firms, advising national and multinational corporations, financial institutions, and governments.• In my role as 3rd Line Support Analyst, I provided support to the Omnia product suite. This involved ensuring rapid resolution to assigned problems; determining work-arounds; providing advice and recommendations for further development. Responsible for the day to day support and maintenance of the Omnia environment, covering 19 countries.• Generated and analysed reports of all calls assigned to the Omnia Expert Team.• Provided guidance in the use of the Omnia product suite to both end users (in the course of Problem Resolution) and the Global IT Support Teams.• Provided continuous contact with all Global IT Support Teams to ensure best and consistent use was made of the Omnia product suite. • Cooperated closely with the Operations teams to ensure that Operational problems were resolved rapidly. • Fully engaged with and adhered to all ITIL based policies, including Change Management, Incident Management and Problem Management. • My role included the effective configuration, monitoring, maintenance, and troubleshooting of the DM system.• I assisted first-time Omnia users and advise users on the functionality of the Virtual File and Matter security.• System rollout projects to international offices including Madrid & Amsterdam.• Documenting of policies and procedures including system Q&As as part of stringent quality control and change management processes.• System administration duties including confidential & sensitive client/matter security admin. Show less