Leigh-Ann M. Email & Phone Number

My passion is Success. The success of my team, my company, and our customers. 🤝I believe in the transformative power of Customer Success and strive to deliver exceptional experiences that exceed our customer expectations. I am passionate about speaking on webcasts or at seminars on all Customer Success topics. Before I began my journey with Salesforce, I made a huge career transition in 2015. Originally pursuing a career in teaching, I was eventually drawn to the world of marketing. During this time, I discovered my fascination with marketing automation, which led me to a promising startup. There, I played a pivotal role in building their Success Organization from the ground up. I expanded the organization’s reach to over 3000 customers. I took pride in developing a comprehensive Self-Service Success Center, hosting engaging Success workshops, personalizing a transformative success management tool, and creating insightful FAQs. I focus on customer journeys based on segmentation, ensuring personalized experiences for each strategic customer. A unique aspect of my journey is how I secured my current role at Salesforce. Leveraging LinkedIn, I showcased my expertise and accomplishments by sharing content on building a successful organization. Writing on LinkedIn opened the door to this incredible opportunity at Salesforce. Specialties: Training & Development, SaaS, Recruiting, Customer Health & Data Measurement, Customer Engagement & Enablement, Customer Relation Management Tools, Customer Journey Mapping, Workshops & Webinars, Change Management Leadership, Adoption and Advocacy, Voice of Customer, Net Retention Revenue, Product Tours, Resolution Bot, Marketing Automation, Operational Strategy & Management, Success Playbooks, Turn Churn, Proactive Mindset & Training, Personal Dashboards, Customer-Centric Mindset, Retention, Scalable Onboarding, Leadership Training, Strategic Operations, and Project Management.

Listed skills include Leadership, Customer Experience, Team Building, Powerpoint, and 46 others.

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  Customer Success Leader

  Salesforce

  Feb 2022 - Present - New York City Metropolitan Area