Leigh Ann Powers Email & Phone Number

United States

• Managed two projects for the Veteran’s Administration for full technical upgrade of Apple equipment, printers, scanners, monitors, etc to improve VA hospital performance when treating veterans• Reviewed and assisted in the creation of statements of work, master service agreements, change requests, and service level agreements• Created processes inclusive of order tracking, vendor compliancy and internal process management leading to easily obtainable on demand data.• Created a process of communication with client on project status, outstanding or new issues, and invoicing, weekly reporting, and day-to-day project updates thereby increasing client confidence in the company.• Continually performed audits to measure and reconcile vendor performance, internal system performance, track orders, and proactively address any problems with orders.• Worked with internal departments to implement processes to ensure accuracy on purchase orders to vendors, timeliness in delivery notifications, and updated equipment information leading to a 75% increase in accuracy of information provided to the client.• Performed risk assessments at the beginning and throughout projects to ensure contingency plans were in place in case of potential crises.• Maintained non-conformity logs, lessons learned, updated better business practices, and project status reports

• Requested quotes from vendors to compare and choose the most cost-effective solution for the creation of purchase orders for resale to customers.• Followed-up on orders to ensure customers received the most up to date information such as status and tracking number• Created reports for tracking and invoicing information.• Assisted in receiving POs in Quickbooks once an order had been verified as delivered.• Assumed other side projects for other departments in the company.

Tallahassee

• Supported seventeen airport parking sites with ticket machine hardware replenishment by implementing a procurement process in conjunction with the sites.• Buyer of equipment for Airport Parking maintenance sites, as well as equipment for new airport parking site projects using Solomon, JD Edwards and Quickbooks• Reviewed and compared quotes for equipment from vendors to achieve greatest savings• Created a process to ship and receive airport parking equipment to sites daily; domestic and international• Created training documentation for purchasing and receiving goods, as well as entering them into the Microsoft Solomon or JD Edwards databases to ensure proper policies and procedures were followed.• Assisted in maintaining processes of airport parking inventory in house, including annual inventory count of airport parking equipment

Atlanta, Ga

Created Ad Hoc Product Review Document for new expedite system to ensure quicker delivery of customer modems/promotional items.Analyzed files to ensure FTP processes correctly transmitted to Just-In-Time Supplier for shipping.Maintained external vendor relationships, as well as internal client relationships.Aimed to maintain Ad Hoc shipments under 3% of total shipments.Coordinated efforts between Earthlink and outsource companies to proactively contact customers regarding delivery issuesReported weekly freight and monthly billing charges from fulfillment vendors.Managed UPS claims process from start of claim to payment, resulting in a $15,000 per year earning.Prepared analysis of ground, second day, and overnight shipping costs for specific products.Created a Time in Transit analysis comparing multiple shipment carriers.Reported and submitted analysis of RMA errors to internal customer support groups.Researched RMAs to ensure all received RMAs were closed, and provided reports to the fulfillment vendor of the unresolved RMAs on a weekly basis.

Atlanta, Ga

Handled inbound calls regarding dial up and broadband internet services, billing issues, and general account questions.Proactively contacted customers to prevent ADSL provisioning issues; this eliminated the need for customers to call into the general phone queue, thereby decreasing hold times.Processed manual fulfillment requests for missing and failed shipment of ADSL hardware pertaining to Earthlink's broadband services.Researched company systems to determine status of customer orders.Provided additional training on company databases for internal employees.Served as primary resource on policies, procedures and problem solving for fellow teammates.