Leigh Crabtree Email & Phone Number

Brighton, England, United Kingdom

Brighton, United Kingdom

• Responsible for all performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
• Producing and making active use of statistical data and work management reports to effectively manage workloads and deliver performance reports/ data as and when required.
• Oversaw the initial recruitment and on boarding for the newly established Brighton Office in 2016. Growing the team from 5 to a team of 40 within… Show more
• Oversaw the initial recruitment and on boarding for the newly established Brighton Office in 2016. Growing the team from 5 to a team of 40 within a 6 month period.
• Ensure all office policies and procedures are followed including green initiatives and crisis management and organise all training for personnel (Fire Warden, First Aid etc.) to ensure all safety standards are met.
• Maintain and oversee all office security (CCTV, Employee Access, Burglar Alarm) working with third party vendors to meet requirements.

London, United Kingdom

• Coordinated the Customer Services Management team in the creation of a new Customer Services function for upcoming Disney product.
• Ensured the Management team met project milestones in accordance with the Customer Services project plan.
• Liaised with other LOB's to create the VIP Guest Services escalation process.
• Assisted with the branding of the Customer Services office.
• Compiled training material for new hires in the Customer Services function.

Brighton, United Kingdom

• Trained, coached and developed the UK Guest Experience Team, ensuring customers were supported and engaged at an exceedingly high, industry-leading level.
• Delivered a 20% rise in support output from the UK team during my first 6 months by implementing new balanced and concise daily workflows to raise efficiencies of the UK Team.
• Compiled and delivered regular 1-1’s, 6-month and 12-month reviews, analysing performance against the required standards and developing individual action… Show more
• Compiled and delivered regular 1-1’s, 6-month and 12-month reviews, analysing performance against the required standards and developing individual action plans to address any issues.
• Ensured high performance and contribution to the global English workflow for all Disney Interactive products supported by the UK Team.
• Improved customer experience after anticipating a change in customer needs and proactively creating new training documentation to address this.

Brighton, United Kingdom

• Provided exceptional Disney experiences by answering both phone calls and emails from kids and families regarding in-game, billing & membership matters.
• Conducted various daily moderation tasks for multiple Disney Interactive products.
• Addressed department need for more knowledge of the Online Gaming marketplace by conducting and delivering monthly online competitor research to the Brighton office.
• Had a key role in the organisation of our office School Tours; developing new… Show more
• Had a key role in the organisation of our office School Tours; developing new activities, leading and briefing the team and delivering Online Safety Workshops to children.
• Was chosen to represent The Walt Disney Company at Sky Ride event in Birmingham. Show less

Tidworth, Wiltshire

• Was the first point of contact for Ministry of Defence customers, partners and Aspire Defence departments in order that contractual requirements were met.
• Logged and replied to email, fax, walk-in and telephone requests accurately, in a professional manner with focus on customer service excellence.
• Compiled training folders and delivered training to new starters.
• Logged calls for gas leaks, bomb threats and fires across 5 major garrisons, maintaining a calm and focussed work… Show more
• Logged calls for gas leaks, bomb threats and fires across 5 major garrisons, maintaining a calm and focussed work ethic.
• Followed ADSL company HS&E policies and procedures. Show less

London, United Kingdom

• Conducted image research and corresponded with agencies on image availability and use.
• Arranged props, locations, couriers and press loans for shoots using various websites and company contacts whilst working within a budget.
• Completed magazine mark-ups and ensured invoices were correct.
• Supported the Picture Director and picture desk team in the productive running of a busy editorial office.

Salisbury, United Kingdom

• Required strict attention to giving prompt and efficient service to Financial Advisors in a call centre environment.
• Involved thorough organisational and data handling skills.
• Prepared notes on policies and provided various quotations and resources to ensure Financial Advisors get best service.

Salisbury, United Kingdom

• Planned and implemented daily and weekly staff rotas.
• Trained new staff in company processes and procedures.
• Ordered stock from suppliers for stock replenishment.
• Arranged product displays.
• Received Good Service award for Customer Service given.

Bachelor Of Arts (Ba), Photography, First Class

Units studied : Media and Image Culture, Social, Historical and Cultural awareness, Photographic History, Studio Practice, Digital Video.

Ilm Award, Institute Of Leadership And Management Award In Team Leading Lv2, Pass

Units studied : Understanding Effective Team Working, Planning and Monitoring Work, Improving Performance of the Work Team.

A Level, Photography, Communication Studies, Drama & Theatre Studies, B, C, C