Lead and manage the Corporate IT department, comprising of 28 staff, geographically located across Australia, Philippines, Malaysia & Singapore.In leading Corporate IT through several complex projects, including through challenges such as the COVID-19 pandemic, I have been able to ensure the team has met objectives within set timeframes, increased team responsiveness, and improved overall staff morale with staff satisfaction within Corporate IT now achieving one of the highest Net Promoter Score (NPS) for employee satisfaction within Ascender.Manage Corporate IT Support function, comprising level 1 (Service Desk), level 2 (Desktop Support) and Level 3 (Infrastructure)Successfully managed the transition of the IT Support function from a 3rd party external provider to a new in-house team, realizing project objectives of reduced costs and improved responsiveness.Manage IT Infrastructure and networking function, which includes both Customer facing and internal infrastructure platforms & systems.Successful migration of ‘Ascender Pay’ (June 2021), and ‘PeoplePay’ (May 2020) hosted infrastructure from Infrastructure as a Service (IaaS) to Amazon Web Services (AWS) public cloud. The projects were delivered on time and within budget, realizing the following benefits: o Significant annual IT cost reductiono Improved support responsiveness, seeing service request response and completion times drop from weeks to hours/days.o Improved IT Security and complianceManage IT Security and Compliance across the Corporate IT environment and the Customer IT infrastructure platforms.Support all compliance programs of work across the Ascender Corporate IT environment including ISO-27001 & 9001, SOC1 & 2.Built extensive control and process documentation framework outlining Corporate IT requirements to be compliant with SOC2.Ongoing maintenance of cybersecurity and compliance calendar of activities to maintain team adherence to security and compliance obligations.

» All Customer IT Application Support and resourcing for Customer IT projects (e.g. customer on boarding, version upgrades) » Deployment and release services to production for all Ascender products» IT DR for Customer IT (all products)» All controls relating to ISO / ISAE / SOC + any other compliance (internal or external) or regulatory framework for Customer IT» Escalation point 24 x 7 for all Customer IT Priority incidents» Developing sound commercial business cases for presentation to senior executives to gain approval for IT investments» Continuous improvement of existing processes and procedures.» Provide direction to ensure availability, scalability, security & performance levels of Customer IT» Input into development and execution of Ascender’s IT strategy» Assist in the development and management of Operational budgets for Customer IT» Responsible for managing vendor resources/outcomes for contracted services» Development and reporting on Customer IT KPI’s

Managing the application and infrastructure services for all three Payroll systems offered as part of Ascenders Hosted Services Division, this includes:o Leading a team of 16 staff, comprising of Database Administrators, Network Engineers, System Administrators and Infrastructure specialists responsible for maintaining the highly complex Payroll and Human Resources Information Systems (HRIS) environmento Effectively managing a geographically diverse team where staff are located in India, Perth, Singapore, Kuala Lumpur, Adelaide, Melbourne & Brisbaneo End-to-end management of all interrelated Application and Infrastructure disciplines across the entire technology stack (Application, Database, OS, Virtualisation, Compute, Storage and Network)o Ensuring cross-collaboration both within the immediate team and also with other internal teams, including the Technical Service Centre (Tech Support), Application Development, Client Services and Account Managemento Defining new and continuously improving existing processes for to the daily support of the managed service, including change management, incident management, problem management and service level reporting, ensuring compliance with the Information Technology Infrastructure Library (ITIL) frameworko Ownership of the 3rd party vendor relationship for Ascenders Infrastructure as a service providero Working directly with our clients to own problems and proactively create pragmatic solutionso Managing application and Infrastructure demand and capacity management to ensure sales pipeline and forecast requirements can be meto Ensuring compliance to the International Standard on Assurance Engagements (ISAE) No. 3402 (formerly "SAS 70") audit controls and providing assistance with annually conducted external audits

Managing the application and infrastructure services for all four Payroll systems offered as part of Talent2’s Human Resource Management System (HRMS) Division, this includes:o Leading a team of 15 staff, comprising of Database Administrators, Network Engineers, System Administrators and Infrastructure specialists responsible for maintaining the highly complex Payroll and Human Resources Information Systems (HRIS) environmento Effectively managing a geographically diverse team where staff are located in Perth, Adelaide, Melbourne, Brisbane, Singapore, Kuala Lumpur & Wellington NZo End-to-end management of all interrelated Application and Infrastructure disciplines across the entire technology stack (Application, Database, OS, Virtualisation, Compute, Storage and Network)o Ensuring cross-collaboration both within the immediate team and also with other internal teams, including the Technical Service Centre (Tech Support), Application Development, Client Services and Account Managemento Defining new and continuously improving existing processes for to the daily support of the managed service, including change management, incident management, problem management and service level reporting, ensuring compliance with the Information Technology Infrastructure Library (ITIL) frameworko Ownership of the 3rd party vendor relationship for the Talent2 HRMS divisions Infrastructure as a service providero Working directly with our clients to own problems and proactively create pragmatic solutionso Managing application and Infrastructure demand and capacity management to ensure sales pipeline and forecast requirements can be meto Ensuring compliance to the International Standard on Assurance Engagements (ISAE) No. 3402 (formerly "SAS 70") audit controls and providing assistance with annually conducted external audits

• Ownership of the “Alesco” Payroll Application product road map and strategic direction, liaising with and representing all key product stakeholders• Developing and presenting the product road map to Talent2 senior management for endorsement• Hosting regular information gathering workshops with all key product stakeholders to understand market demands and direction• Conduct market research to understand both the macro and micro level direction of the Payroll and HRMS / HRIS segment and ensure the product road map alignsAchievements:• Successfully introduced a new program of information gathering sessions with key stakeholders, including Payroll Managed Services, Client Services, Account Management, Technical Service Centre, Product Development and Clients directly• Successfully presented functional and strategic Alesco Product Roadmap to the Melbourne Alesco User Group Forum (approximately 30 delegates represented) on the 23rd July 2013. Presentation was well received by clients and garnered positive feedback

• Manage the Hosted HRIS/Payroll Service IT infrastructure within New Zealand• Assist and advise with larger implementation tasks including HRIS upgrades/builds/data refreshes and new HRIS software release research and rollout• Provide technical support to Talent2 Solutions/Pre Sales• Liaise between Hosting and HRIS Software Development teams to collaborate on architecture and product design/testing• Vendor Management – Oversee the delivery of IT infrastructure services and support provided by 3rd Party vendors to Talent2• Manage service processes including, Service Level Agreements, Process documentation, ITIL alignment, Audit compliance to ISAE 3402, Service testing and reporting Achievements:• Successfully project managed the building and deployment of the infrastructure for New Zealand Post’s hosted payroll service, with the system going live August 2010, successfully paying 8000+ staff • Successfully project managed the building and deployment of the infrastructure for a New Zealand based payroll solution, collaborating with numerous 3rd parties. The payroll solution successfully went live November 2012 processing 110,000+ staff payroll as one of the largest payroll systems in Australasia

Responsibilities:• Maintenance of Oracle 8i, 9i, 10g and 11g Databases including DB sizing, DB object sizing and maintenance, DB tablespace sizing, startup, shutdown, configuration of listeners, monitoring of space usage, trace and log file, database backup and recovery, enrolling users and setting appropriate user access, maintaining system security, database import and export, database configuration of automated archivelog• Installation of Oracle Database Software, Creation of new Databases, Upgrading Databases from 8i to 10g and 11g (via both the upgrade wizard method and import / export method) on Windows OS.• Assisting with creating and enhancing UNIX scripts for daily and weekly database monitoring and housekeeping • Issue resolution – providing technical assistance and troubleshooting skills to resolve issues with hosted applications.• Offsite Database Monitoring and Reporting (remote connection to Data Centre via Windows Terminal Services) • Installation and configuration of Oracle Application Server (9iAS and 10gAS) suite on Windows OS.• Exposure to and collaboration with highly motivated software development team and enjoy working together to solve business problemsAchievements:• Building and enhancing a small internal Oracle Forms 10g based application for storing customer and database information• Successfully deliver and maintain new customer systems over a 5 year period.

Project: DECS (Dept. of Education and Children Services) HRIS (Human Resource Information System) ImplementationResponsibilities:• Design and Develop customised changes to the Valeo project for the contextual layout and functionality of forms master-child block relationship.• Design and Develop new functionality for the Valeo2 program workflow system, where 2 or more programs could be run in a chain or workflow. • Assist with software issue resolution• Maintain software version control and build weekly and fortnightly software builds and patches ensuring that builds and patches met automated testing deadlines• Build and design custom payroll reports (Oracle Reports 6i)Achievements:• Successfully delivered Valeo2 Forms context and workflow modules and payroll Oracle Reports• Successfully maintained version control and delivery of software builds and patchesOther Achievements as Technical Consultant:• Successfully assisted with the installation and implementation of new HRMS onsite at Flight Centre’s Brisbane Head office• Successfully assisted with the HRMS application customisation for the Brisbane City Council• Successfully setup and converted Oracle Discoverer workbooks at Victoria University of Wellington (onsite)

Responsibilities:• Develop and maintain Oracle Forms 4.5 and 6i, Reports 2.5 and 6i programs• Write scripts to create tables and underlying relational structures.• Use Toad and SQL*PLUS to develop PL/SQL stored functions and procedures and pass parameters to and from calling programs in triggers, forms and reports.• Integrate exception handling techniques to trap errors in program blocks• Create tables, views, synonyms and sequences.• Member of a highly motivated software development team and enjoy working together to solve technical and business problems• Onsite Customer Technical Consulting – Payroll System implementations • Manage Software promotion and control using Merant Intersolv PVCS Version Control Software (versions 6.0 and 6.7). Write UNIX script based automated system for controlling software changes to interface with PVCS