Leigh Grayson Email & Phone Number

Amery, Wisconsin, United States

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Performed patient scheduling and registration functions to serve as initial contact point for medical of ce visits.Secured patient information and con dential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.Helped address client complaints through timely corrective actions and appropriate referrals. Collected, organized and entered patient data into EPIC medical systems.Registered and veri ed patient records before triage with most up-to-date information. Coordinated referrals through insurance and other medical specialists and documented details in patient charts. Worked closely with ER staff to facilitate patient care during periods of EPIC Downtime.

Sarasota, Florida, United States

Directed incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments. Supervised and oversaw receiving and inventory control teams. Partnered with sales associates and management to coordinate company standards with available stock and ef ciently move overstock.Used knowledge of process improvement such as Six Sigma with Operations Management for continuous improvement of ful llment operations in store. Monitored, maintained, and develop speci c, executable strategies to improve product ow, productivity and quality. Able to perform all opening and closing procedures in the absence of management.

Sarasota, Florida, United States

Properly veri fed visitors and vendors entering gated communities.Monitored and answered alarms to investigate and partnered with local law enforcement to document trespassing reports as needed.Regularly met the organization’s AHT and schedule adherence metrics, 40-60 calls an hour. Partneree with on site eld technicians and IT to troubleshoot and investigate systems malfunctions. Answered inbound calls on account management, identi ed and implemented resolutions, planned follow-up and logged and led incident report to successfully manage complaints. Communicated with HOA and residents to introduce the virtual guard technology, educate on process and protocol and update community regulations as requested.

Sarasota, Florida, United States

Performed and promoted the company service culture and store initiatives to increase sales and pro t.Analyzed training needs for customer service, product knowledge, selling skills, technical training and personal development for all department associates and new hires. Communicated with store management on ideas, successes and missed opportunities.Trained and developed associates to become experts in Gift Registry programs.Organized events and actively participate in all regional Bridal Registry Completion and College Shopping Events.