Advising CEOs, Founders, CIOs, CTOs, and other senior business and government leaders on building strategies for technological and cultural change, including: strategic planning; partner and vendor engagement; product and service delivery strategy, team development, structures, and processes; Executive coaching; data-driven decision making; and user-centric product development. Engagements included: - Advising startup founders on product bootstrapping, fundraising, and business strategy. - Engineering strategy for a global asset management firm’s new cryptocurrency products. - Change-management strategy for a major consumer bank’s technology enterprise transformation. - Advisor to the Chief Information Officer of a global science equipment manufacturer on data-driven, Agile, customer-centric digital strategies to meet evolving customer demands, such as mobile and Asian markets. - Advisor to the Chief Digital Officer and Secretary of Technology of Massachusetts on building partnerships with more than 100 state agencies to drive statewide “citizen first” transformation of public, government, and business-facing services.

Teaching Communicating for Consumer Behavior Change, an interdisciplinary course within the Marketing division, drawing on theories in behavioral economics, psychology, persuasion, and influence, exploring the nature of behavioral change and utilizing theories of persuasive communication and choice architecture to shape behavior for social good.

Oversaw the full portfolio of engineering, product, analytics, and IT operations for a mission-focused fintech startup, developing mobile and web apps supporting first-time/first-generation homebuyers, working with industry and government partners in consumer lending.- Stabilized budget, reduced operational risk, and improved overall performance by:increasing team diversity from 20% to 60% by introducing equitable, inclusive hiring and retention practices;making strategic lead-level hires, creating non-management “expert” career track roles, and reducing dependence on contract staff; and restructuring from functional engineering teams to cross-functional agile product “squads.”- Increased feature time-to-market 210%, doubling production code deploys, while decreasing defect-related incidents by overhauling engineering processes from waterfall to scrum model and introducing DevOps and CI/CD capabilities.- Lead the co-creation of product and engineering roadmaps as well as feature-level experiments/prototyping, and user analytics for both web and mobile features.- Created and deployed a new payment system, supporting both one-time and recurring payments, enabling a major pivot to our business model, and dramatically increasing revenues for our main product.- Advised the Board of Directors on technology/product investments and business strategy.

− Developed and executed roadmap to migrate client reporting and analytics from a loose collection of legacy tools to a unified scalable product for analysis and visualization of client investment data and relationship management.− Brought in by Head of Client Services Technology to revamp and modernize client-facing data and reporting products for the world’s largest hedge fund and investment manager.

− Revolutionized federal technology procurement by negotiating performance-based fixed-price contracts for agile software engineering. This method is now part of the Federal TechFAR and Digital Services Playbook, and is used for nearly all White House software development contracts.− Grew We The People Petitions platform from launch to nearly 20 million users in 3 ½ years. This product now represents roughly half of all traffic to White House websites.− Implemented key provisions of federal legislation and President Obama's National Action Plan by drafting government wide open source, datacenter, and cloud policies, and building consensus by engaging with federal agencies, industry partners, contractor ecosystem, and other private sector stakeholders.− Launched the U.S. Government’s first open “Write API,” to enable third-party websites and applications to submit electronic signatures to the We The People petitions platform, and drove its adoption by engaging with major private sector partners and others within the tech advocacy community. − Released White House’s first major open-source project and opened nearly 30 other code and data repositories, which now have nearly 1000 forks.− Led the growth of the White House’s online technology team from 10 to more than 30 people.− Contributing author of the U.S. Federal Source Code Policy (OMB Memo M-16-21) and the Federal Datacenter Optimization Initiative (OMB Memo M-16-19).

− Exceeded all strategic targets for Barack Obama’s 2008 and 2012 presidential campaigns by building an online contribution system that processed over $500 million in donations; a mass-email system capable of sending over 10 million messages per hour; and a SaaS infrastructure with capacity of over 300,000 hits per minute.− Built web operations team from the ground up, expanding from 0 to 7 people. As of 2011, this team had the company’s lowest turnover rate.− Held the product infrastructure budget to roughly $1 Million annually while the company more than doubled its customer base, by making responsible purchasing, hiring, and other cost-control decisions.− Launched a “devops” working group to build shared responsibilities between developers and systems team.− Established company-wide standardized interview, hiring, and on-boarding processes as founding member of the hiring task force.

Launched and sold a start-up developing a high-precision, real-time sporting event results publishing system and race management platform that disrupted competitor expectations and became an industry leader within two years of launch. − Led business from start up to $500K revenue and 20 employees, through successful exit (sale).− Grew company and established elite reputation by leading on-site event operations teams, training staff, and interfacing with race officials and other local event personnel.− Revolutionized competitors’ and spectators’ experiences and established a new industry standard by creating the first system of its kind (in rowing) to provide immediate real-time online official results.− Official Timer of: U.S. Rowing, U.S. Canoe/Kayak, Head Of The Charles, East Coast Athletic Conference, World Open Water Swimming Championships, World Masters Rowing Championships.