- Responsible for providing in-depth technical support for in-bound customers. - Providing quality customer service while demonstrating the technical ability to accurately troubleshoot, diagnose and resolve customer inquiries.

Greenville Technical College – IT Student (2010-2013)IT Technical Training Institute Acquiring valuable hands-on technical experience in all facets of computer hardware/software installation, servicing, troubleshooting, repair, and support through work on team in a computer lab setting. Recently completed an Associate in Applied Science in Computer Technology with a specialization in Network Systems.• Worked on a number of technical projects that involved Linux Essentials, Linux System Administration, Cisco Data Communications, Cisco Internetworking Concepts, Cisco Router Configuration, Microsoft LAN Network Server Tech, Microsoft LAN Directory Services, Microsoft Electronic Messaging, and Network Design (Intranet).• Coursework: Introduction to Java, SQL Server 2008 Relational Database, Internet & Firewall Security, Windows XP and Windows 7; Introduction to Computers; Computer Systems Management; Operating Systems; Tech Support Concepts; Linux Essentials; Linux System Administration; Cisco Internetworking Concepts; Cisco Router Configuration; Data Communications; Network Design; Internet and Firewall Security; LAN Network Server Tech; LAN Directory Services; Electronic Messaging; and Public Speaking. EARLY ROLES included Paying & Receiving Teller, Branch Bookkeeper & Vault Teller,Administrative Clerk, Disability Determination Office Staff, Sales, and Server .