- Leading the SME segment account management team and overseeing all new and existing customers in this space.- Management of the coordination team responsible for delivery of workplace training programs and seminars, pre-employment assessments, employee coaching, and advisory services.- Acting as an advisor to the Service Delivery Management team in the development of pricing & proposals, project planning, financial modelling, and ensuring efficient delivery of work.

- Creation and maintenance of project documentation, plans, reports, and meeting minutes.- Development of Excel modelling tool incorporating variable product and staffing costs for use in preparing accurate quotations, and modelling and forecasting of resource capability.- Co-ordination of activities, resources, and information to consultants and candidates within the psychometric assessment business.- Liaise with clients to identify and define psychometric assessment requirements, scope and objectives for employee recruitment projects.- Create and maintain project documentation, plans and reports.- Monitor and track the ongoing progress and provide reporting to stakeholders.

• Management of customer portfolio and new business development• Ensuring high customer contact to develop customer relationships and new contacts, and uncover sales opportunities in additional service lines• Contract negotiations in line with business requirements• Scoping, pricing, planning and implementing customer projects and onboarding in consultation with internal and external stakeholders• Proficient use of Salesforce (CRM)

• Management of rosters, stock control & ordering• Ensuring legal compliance in all liquor and gaming operations• Assistance in management of hotel finances and reporting• General day to day operation.

• Management of a direct portfolio of 95 customers with revenues over $6m annually. Central point for all inquiries for approximately 1000 ‘unallocated’ and small volume accounts.• Management of diverse client types including Banking & Finance, Insurance, Government, Healthcare, Education, Consumer Products, Manufacturing, Retail, Property & Construction, Telecommunications, Media & Entertainment, Energy, Utilities & Mining, Transportation & Travel • Consistently exceeded revenue and profitability targets for both new and existing customer markets.• Planning and preparation of sales proposals, bids and tender responses (including assistance to the sales team) for both direct and channel sales.• Monthly media pricing for 40+ sales team• Sales and marketing initiatives including the development and management of mailing lists and running of exhibitions.• Development of new processes for more efficient customer account opening and closing resulting in reduction in invoice credits• Developing and managing channel partner relationships to facilitate market penetration

• Management of day to day operation including opening and closing procedures.• Financial reporting, daily trading reconciliation and banking.• Supervision of up to 5 employees per shift.• Recruitment, rostering and employee development.• Stock-take management and stock Ordering.

• Bar, bottleshop, TAB and gaming service• Opening and closing of the hotel• Customer service• General day to day operation.