Leigh Michelmore Email & Phone Number

Zurich, Switzerland

Zürich Area, Switzerland

Business Application and Product Owner | Digital Foundation & Platform Evolution

Zürich Area, Switzerland

Client Management IT Switzerland -Focus on delivering core IT services to the Executive Board and CEO as well as VIP stakeholders in the area of relationship management, client satisfaction, collaboration and reporting.Primary point of contact and trusted advisor to VIP (MxB) stakeholders within Credit Suisse, specializing in providing high quality relationship management between IT and all areas of the business.Service management, Project management and coordination, global collaboration, satisfaction and expectation management and senior management reporting.

Zürich Area, Switzerland

Currently responsible for EMEA Inventory and Capacity Management as well as all PB Representative and Advisory Office infrastructure related projects throughout all of EMEA/LATAM as well as client escalation and service management.• Onsite deployments of Thin Client Solutions throughout several Latin American and EMEA offices• Infrastructure procurement and Vendor coordination• Client service and satisfaction management• Implementation of new technologies and efficiency initiatives

Zürich Area, Switzerland

IT Project Manager Market and Reference Data - • Global Market data system enhancements• Management of a basket project responsible for maintenance, implementation and deploymentof all Marketdata desktop applications (incl. Reuters, Bloomberg, Marketmap).

Zürich Area, Switzerland

• Relationship Manager to the business users, tasks included setting up regular meetings with business heads to gather feedback and enhancement requests for Rapport Switzerland (CRM Tool), Communicating feedback to local and international project teams for further analysis and development and ensuring that all business end users remained satisfied with the overall performance and functionality of Rapport Switzerland.• Responsible for Data integrity and maintenance of the CRM tool under the title of Team EDIT as well as the technical aspects of the application under the title of Rapport Switzerland Support Team.• Responsible for weekly communication with international project (London, New York, Singapore, Pune – India) teams to report on project progress, enhancements, business user feedback and general updates.

Johannesburg Area, South Africa

• Report to the Head of SG IT Unit of South Africa, in Paris.• Manage Disaster Recovery site, setup and procedures• Responsible for SG network configuration• Enhancement of the IT infrastructure• Monitor and manage security of SG data (AceServer administration)• To manage remote access to SG Network• Monitor user accounts (User rights, opening/closing user accounts)• To manage the relationship with the external vendors and providers concerning Network Infrastructure• To manage the hardware and software, this includes purchases, and replacements

Johannesburg Area, South Africa

• BCP/DRP procedure Project • BASEL II Project (XML reporting) – 2005/2006– 2004/2005• BASEL II Project (Matrix file) – 2005/2006• Money Market Dematerialization Project – 2005/2006

Johannesburg Area, South Africa

• Providing extensive support, Hardware and software, for over 300 users, PC’s and servers, including set up and installation of notebooks, desktops and servers.• Provided support on the trading floor for +- 30 financial traders. Supporting of all Trading systems and information feeds. (Reuters, Bloomberg’s, Inet, etc...)• Providing support in various software applications and platforms,including NT4 workstation and server, Windows 95, 98, 2000 and XP as well as UNIX (Sun Solaris), Linux, MS outlook, Arcserve backup utilities, Lotus notes 4.5/4.6, TCP/IP settings and many more• Extensive hardware support including replacing and reconfiguring faulty hard drives, network cards, memory chips, controller cards, end user desktop support.

A+ Practical Computing Diploma

Activities and Societies: Microsoft OS, DOS & Office Suites

Matriculation With University Exemption