Leigh Williams Email and Phone Number
Muskegon, MI, US
Leigh Williams's Location
Muskegon, Michigan, United States, United States
Leigh Williams's Contact Details
Leigh Williams work email
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Leigh Williams personal email
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Leigh Williams phone numbers
About Leigh Williams
Results-driven Customer Success Manager with 24 years of experience in customer success, sales, and support. Proven track record in fostering client relationships, facilitating significant account growth, and enhancing customer satisfaction. Expertise in strategic planning, project management, and leveraging CRM tools for stellar service delivery.
Leigh Williams's Current Company Details
Leigh Williams Work Experience Details
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Strategic Customer Success ManagerLiquid WebMuskegon, Mi, Us
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Customer Success ManagerLiquid Web Dec 2022 - PresentLansing, Michigan, United StatesAs a Customer Success Manager, my role revolves around nurturing robust customer relationships and leading service initiatives. One notable achievement includes the re-establishment of a strong partnership with IDBS, resulting in an impressive 87% account increase within a year. This accomplishment was driven by collaborative efforts with cross-departmental teams to develop and refine project solutions, enhancing the customer onboarding experience. Additionally, our collaboration with Brightedge, a top 10 account, led to the creation of an annual service contract agreement, fostering a remarkable 51% growth in customer engagement over the same period.With a keen focus on customer satisfaction and retention, I have harnessed analytical skills and account growth strategies to manage an account base generating an MRR of $1.16 million. These competencies, combined with my direct involvement in cross-departmental collaboration, have been instrumental in continuously refining our customer experience. -
Children'S Ministry CoordinatorBridge Bible Church Oct 2018 - Jan 2024Muskegon, MichiganDedicated to nurturing young minds and fostering a deep connection with faith, it was my privilege to guide children toward a meaningful relationship with Christ. I coordinated volunteer teams, developed a compelling curriculum, and actively involved families in biblical learning and spiritual growth. From the care of nursery infants to engaging discussions with elementary school children, every program level was filled with passion and a deep desire to allow Bridge kids to develop a long-lasting relationship with Christ.Extending beyond the classroom, I implement solutions to ensure the safety and well-being of every child entrusted to our care by introducing a robust check-in system. Moreover, through thoughtfully curated community events centered around Easter, Halloween, and Christmas, I not only celebrated the richness of our faith but also cultivated meaningful connections within our community, nurturing spiritual growth beyond the church walls.
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Client Care Coordinator & Office ManagerBesteman Properties Group Mar 2020 - Feb 2023Muskegon, Michigan, United StatesAs a professional in real estate transactions, I excelled in orchestrating the seamless coordination of backend operations, ensuring clients experienced smooth and efficient transactions. My role involved liaising with various stakeholders, from clients to vendors, to meticulously handle all aspects of the purchase or sale process. From initiating contracts to overseeing marketing strategies, my focus remained on delivering top-notch service and support. I prioritized client satisfaction at every stage.With over 50 successful buyer and seller transactions annually, coupled with consistent five-star customer ratings, I demonstrated an unwavering commitment to excellence. Notably, I spearheaded the development and execution of a comprehensive sales and marketing package for the Bloomfield Acres Condo Community, overseeing the project from inception to completion ensuring client satisfaction. Moreover, my innovative approach extended to crafting engaging marketing drip campaigns, leveraging mediums like postcards, newsletters, and e-blasts to maintain a strong presence and engagement with prospective clients. -
Account ManagerLifestyle Of Giving Aug 2022 - Nov 2022Aliso Viejo, California, United StatesAs part of a short-term project aimed at revitalizing this organization, the focus lay on reengaging past customers through targeted outreach initiatives. Central to this effort is the meticulous qualification and updating of customer contact information, ensuring an accurate and up-to-date database. Additionally, the project entailed furnishing customers with comprehensive marketing materials and conducting training sessions to facilitate their adept utilization of the platform's features and offerings for fundraising. This endeavor spaned a diverse spectrum of entities, including non-profit organizations, educational institutions such as schools and universities, various clubs, and sports teams, aiming to foster meaningful connections and bolster engagement within the fundraising platform. -
It ManagerEmergency Care Specialists Aug 2019 - Feb 2020Grand Rapids, MiWith a strategic mindset, I focused on the development of a comprehensive multi-year technology vision aligned with overarching business objectives. This involved collaborating closely with internal stakeholders and external vendors to formulate and execute strategies that supported current operations and anticipated future demands. I provided crucial day-to-day support to the internal help desk team, ensuring smooth operations while nurturing their professional growth through tailored development plans.Among my top accomplishments, I successfully defined and implemented a streamlined client roll-out process, optimizing efficiency and enhancing client satisfaction. Additionally, I orchestrated a pivotal data center technology project, overseeing the seamless transition to new infrastructure while improving security measures. By leading a two-person IT team and fostering a culture of continuous improvement, I ensured that our efforts were consistently aligned with both company objectives and individual career aspirations, driving sustainable growth and success. -
Account ManagerIt Resource Llc Mar 2018 - Jun 2019Coopersville, MiIn my role, fostering robust partnerships with Michigan-based companies was paramount. I dedicated myself to comprehensively grasping each company's unique objectives, its personnel dynamics, and operational workflows, allowing tailored technological solutions to meet customer goals and growth objectives. Through this personalized approach, I was instrumental in cultivating lasting relationships that led to tangible results, propelling both the partnering companies and my own organization forward.This collaborative work led to notable achievements. Within a single month, I spearheaded the acquisition of five new clients across West Michigan, marking a historic milestone in our company's sales trajectory. Additionally, by pioneering our Managed Security Service Provider (MSSP) offering, I secured a groundbreaking contract with the esteemed Herman Miller, a leading manufacturer in the region. Moreover, my strategic alliance with Nutanix culminated in clinching the second-largest deal in our company's history, creating a transformative environment for fostering strategic vendor partnerships. -
Field Account Manager - Higher EdCdw-G Mar 2016 - Mar 2018Greater Grand Rapids, Michigan AreaThrough proactive engagement and strategic networking, I fostered strong alliances with key stakeholders across various departments within colleges and universities throughout Michigan. By establishing rapport with IT, Administrative, Financial, and Purchasing professionals, I positioned CDW-G as a trusted provider of tailored technological solutions. Leveraging a diverse ecosystem of technology partners, I elevated the visibility of the CDW-G brand and facilitated the delivery of customized business solutions to meet the unique needs of each institution.Among my notable achievements, I initiated and cultivated a pivotal relationship with Michigan State University's Technology C-Suite, driving a remarkable 40% year-over-year growth in product and service adoption. Additionally, in collaboration with NetApp, I successfully secured Michigan Technological University's storage business, resulting in a substantial increase of over 1 million dollars in business revenue. Furthermore, by nurturing a strong connection with the IT staff at Grand Rapids Community College, I facilitated a three-year agreement for PC hardware procurement, contributing to an annual account growth exceeding $500,000. -
Senior Solutions ConsultantNext It Feb 2011 - Mar 2016Muskegon, MiAs a dedicated professional in Managed Services, my role revolved around nurturing and expanding relationships with SMB clientele across Western Michigan. Discovery of the unique needs of each customer created a close collaboration allowing tailored solutions that addressed their requirements effectively. Over the course of my tenure, I commanded remarkable growth, transforming a modest $81,500 annual revenue stream into a flourishing portfolio exceeding $950,000 in just three years. By consistently surpassing quotas and driving monthly recurring margins to upwards of $25,000, I demonstrated a steadfast commitment to elevating the financial success of both clients and the company alike.Among my most notable achievements was my instrumental role as a trusted advisor to GlasSource during a period of unprecedented expansion, during which their operations tripled in size. Through adeptly navigating technological landscapes and designing comprehensive solutions encompassing networking, telephony, and server infrastructure, I facilitated their seamless transition, ensuring uninterrupted support for their burgeoning business. Furthermore, my contributions extended beyond individual client interactions, as I actively participated in refining the MSP sales process, contributing to a remarkable year-over-year growth rate of over 30%, thereby solidifying our position as industry leaders in service delivery and innovation. -
Business Account ExecutiveComcast Dec 2008 - Feb 2011Grand Rapids, MiGrow Comcast Business services through prospecting the West Michigan customer base. Partner with businesses to understand company needs and goals. Create sales proposals encompassing the full breadth of Comcast solutions. Top Accomplishments: *Consistently met or exceeded monthly quota.*Earned 2009 Top Sales Representative Award for Comcast - Michigan.*Worked with multi-location clients to expand Comcast services in West Michigan. -
Crc TechnicianBrunswick Bowling Oct 2004 - Oct 2008Muskegon, MiCall center support for globally installed bowling center solutions. Responsible for inbound calls and emails supporting five generations of Brunswick solutions including lane consoles, scoring machines, cameras, pinsetters, lane servers, networks, and custom software applications.Top Accomplishments:*Lead Technician for Brunswick Entertainment Network (BEN) solution. Responsible for supporting all centers and training staff.*Trained and supported worldwide bowling alley networks including lane servers, front desk, and all infrastructure.*Co-Lead technician for Brunswick league software. Responsible for troubleshooting and training center solutions. -
Pc TechForemost Insurance Sep 2000 - Oct 2004There are few things more frustrating than a PC that doesn't work or starting a new job without a computer. During my time at Foremost, I helped with Moves, Adds, and Changes as well as day-to-day troubleshooting. Moves: Frequently departments would re-configure to accommodate staffing changes. I worked with the department managers and maintenance teams to schedule and complete equipment moves.Adds: I was responsible for developing all the base images using Ghost and deploying them on new and rebuilt PCs. Additionally, I administratively set up user accounts and access. NAL was used to install user-specific software. All hardware was installed promptly. Changes: Work with department managers and through the ticketing system to upgrade hardware (RAM, monitor, etc) or replace failing hardware (RAM. Hard Drive, Monitor, Keyboard, etc).Support: Take help desk phone calls and troubleshoot both remotely and desk-side. Document all calls in the ticketing system. General administrative tasks include adding and removing users, setting up email, setting up network access, etc.
Leigh Williams Skills
Sales
Customer Service
Account Management
Networking
Social Media Marketing
Marketing
Small Business
Management
Strategic Planning
Online Marketing
Social Networking
Security
Selling
Marketing Strategy
B2b
Advertising
Social Media
Leadership
Direct Sales
New Business Development
Crm
Sales Management
Microsoft Office
Cisco Technologies
Email Marketing
Business Development
Sales Process
Product Marketing
Solution Selling
Sales Operations
Managed Services
Telecommunications
Web Services
Technical Training
Microsoft Technologies
Cold Calling
Training
Public Speaking
Entrepreneurship
Project Management
Facebook
Negotiation
Online Advertising
Marketing Communications
Direct Marketing
Event Planning
Budgets
Seo
Consulting
Information Technology
Cloud Computing
Software As A Service
Software Sales
Leigh Williams Education Details
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Baker College Of MuskegonMarketing -
Baker College Of MuskegonComputer Information Systems
Frequently Asked Questions about Leigh Williams
What company does Leigh Williams work for?
Leigh Williams works for Liquid Web
What is Leigh Williams's role at the current company?
Leigh Williams's current role is Strategic Customer Success Manager.
What is Leigh Williams's email address?
Leigh Williams's email address is la****@****ast.net
What is Leigh Williams's direct phone number?
Leigh Williams's direct phone number is +123168*****
What schools did Leigh Williams attend?
Leigh Williams attended Baker College Of Muskegon, Baker College Of Muskegon.
What are some of Leigh Williams's interests?
Leigh Williams has interest in Children, Economic Empowerment, Politics, Education, Health.
What skills is Leigh Williams known for?
Leigh Williams has skills like Sales, Customer Service, Account Management, Networking, Social Media Marketing, Marketing, Small Business, Management, Strategic Planning, Online Marketing, Social Networking, Security.
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