- Technical Lead on Microsoft 365 Pilot Project to ascertain if the 365 tenancy is appropriate for the organisation- First point of contact for all Microsoft 365 related issues and requests- Rolled out Microsoft Teams to 2000+ users- Migrated 300+ users to Microsoft 365 accounts from on-premise Active Directory accounts- Constant monitoring of new advancements from Microsoft- Assisting in training staff on Microsoft 365 applications- Running comparison reports- Liasing with FastTrack partners to ensure smooth transition to Microsoft 365- Licence monitoring and assigning- Set up of Azure, Endpoint Manager and InTune- Implementing security groups, configuration and retention policies- Liasing with the various council services to ensure all users are getting the most from the 365 environment

- Performed 2nd and 3rd line investigation and resolution of service requests and incidents- Assisted with a wide variety of software and hardware issues- Maintained, upgraded and deployed Windows, Solaris and Unix servers- Maintained, upgraded and deployed a wide variety of software- Maintained corporate Mobile Device Management system- Main contact for mobile device issues- Worked as part of the Unix team to assist with migration of servers to new hardware- Technical Lead on project to upgrade 200+ users to new smart phones- Creation of reports detailing various aspects of the IT department as required- Trained new members of the Service Desk Team

- Assisting 3000+ corporate and education staff with technical issues- Performed inital 1st line investigation and resolution of IT service requests and incidents- Responsible for monitoring phone system for incoming calls- Responsible for monitoring tickets logged through staff intranet- Maintained SLAs to achieve high levels of service quality- Assisted with quarterly patching and upgrading of corporate estate- Maintained corporate Windows servers

- Managed 20+ staff- Stock purchasing and inventory management- Introduced sucessful marketing campaigns- Oversaw mobile device purchasing, sales and marketing- Oversaw additional value item sales tracking and promotion- Assisted with mutliple large weekend long convention events- Store brand ambassador for Ubisoft and Nintendo

- Customer focused retail environment- Used extensive knowledge of games industry to assist customers with purchases- Kept up to date with new and emerging hardware releases- Consistantly one of the top sellers for additonal value items- Assisted with stock management and marketing

- Fast paced nightclub enviornment- Assisted with setting up and managing performers of Edinburgh Comedy Festival- Stock and Cellar management- Assisted with creation of new cocktail menus

- Short Christmas position- Sales focused- Customer oriented- Oversaw launch of new hardware for the Christmas period

- 4 star standards- Fast and professional service- Busy function suites of 150+ customers- Stock and cellar management- Managing staff for 3 bars- Large cash transaction handling and profit monitoring