• Maintain, monitor and support a large-scale enterprise network infrastructure that include routers, switches, servers and data center facilities.• Troubleshooting LAN network connectivity• Perform upgrades and reload configuration on Cisco 35xx, 36xx, 38xx switches and Cisco routers• Work across teams to ensure IT system upgrades, deployments and maintenance are conducted with minimal impact to the operation.

• Maintain and troubleshoot network peripherals including DSL connections and wireless LAN devices• Running and labeling Low voltage copper cabling from patch panel to provide data and voice service.• Troubleshooting Windows 7/10 and Office 365 and MS Office applications• Track and Schedule work/task using ConnectWise• Monitor servers and workstations via RMM tools such as SolarWinds/GFI • Microsoft Windows 2008/2012/2016, Active Directory• Maintain core network; scanners, printers, switches, routers, servers.• Basic network connectivity troubleshooting• Ensure backup jobs are successful (Microsoft Azure/Veeam/Carbonite,ect)

• Performed repairs and maintenance of New York City bike stations • Assist with assembly and deployment of bike stations• Ensure 24/7 station functionality and operability• Provide complete service records for all work performed• Troubleshoot stations to ensure station operability.• Provide training to new station techs

Monitor technical centre facilities, servers, storage, backup, network communicationsand connectivity• Monitor the data centre support systems such as power, cooling, heating, and firedetection• Monitor ICT equipment and support systems in all technology rooms (TRs) and LANclosets. Perform physical inspections as needed.• Maintain the technology centers system hardware; provide problem determination, andlevel I problem resolution.• Provide level 1 support escalated by the CC• Perform batch processing (daily, weekly and monthly), and standardised maintenancetasks as per documented procedures• Escalate Level 2 problems to appropriate support staff or vendors• Implement mechanisms for Disaster Recovery and emergency operations• Provide network cabling (voice and data) services• Maintain the data centre inventory of equipment• Monitor and enforce data centre security and access guidelines• Assist in the implementation of policies, procedures, and guidelines• Provide daily status reports on health of the mobile cell stations to CTO.This includes lists of incidents resolved, pending issues like potential hardwarefailures/replacements, outstanding tasks and disaster recovery• Maintain accurate system configuration procedures, system maintenance procedures andany other documentation as required• Record any event for any system that causes interruption of service in order to beanalyzed by the senior network engineer/team leader• Provide support to Field Engineers either escalated by the Customer Service• Perform other duties as required

• Installation of software applications, printers, and various peripheral devices.• Troubleshoot and resolve application and hardware related issues. • Escalation and tracking of open trouble tickets• Monitoring the CDMA, GSM/UMTS networks and notifying the persons responsible.• Escalate Level 2 problems to appropriate support staff or vendors• Provide level 1 support to user calls escalated by the Help Desk

• Worked on the Turn-key Claro Jamaica Project subsidiary of America Movil (AMX).• Providing technical support for any technical issues as it relates to Huawei BSS as Engineering, Quality and Performance.• Troubleshoot faults and replace faulty modules• Performing upgrades on the Huawei Radio Network Controller (RNC) and NodeB’s • Detect and Analyze alarms via M2000 management system.• Integration of both GSM/UMTS sites• Site inspections