Leigh Vallely Email & Phone Number

Coventry, England, United Kingdom

Shared infrastructure (Storage, Compute, Linux, Window, Backup & Recovery, Monitoring). The role requires a highly collaborative way of working across the organization to remove blockers and champion enabling actions to deliver the technological roadmap.Working within the Scaled Agile Framework. I am responsible for maximising the value delivered by the team and ensuring that the backlog is aligned with the wider society’s needs, coaching delivery teams in self-organisation, self-management, facilitating PI planning, supporting iteration execution, improving workflow, building high performing development teams and improving ART performance.

Sheffield, England, United Kingdom

Managing 165 UK & ROI accounts across both public and private sectors. Conducting regular account reviews with senior management and board level clients, analysing data to proactively identify risks and address them before they can become issues. Developing solid trusting relationships between clients and the organisation through honest feedback and information and consistently delivering on agreed actions and deadlines. Working with the internal heads of department to ensure the highest service quality, driving CSI across internal process, services, and product portfolios.

Literally the best job I've ever had.

Derby

Directly managing P&L accounting for more than 60% of Xuper’s total revenue.Interface with teams responsible for readiness activities and ensure the seamless delivery of requirements and management of risk during the project(s) lifecycle. Conducting Asset life cycle management, manage usage, disposal, license, inventory, compliance, cost optimisation. Liaised with other organisation to facilitate and promote the use of Service Transition Process creation, implementation, adherence and success of the sales, sales support, supplier management and delivery functions. Business-wide cross-functional stakeholder engagement. Prepared and negotiated commercial proposals (scope, technical and operational specifications, terms, cost, risk, benefit, quality, financials, service level agreements: SLAs). Onboarded and transitioned Projects into live service. Assessed with clients, planned, forecast and actual performance and service quality; analysis included suggested improvements across all areas and presenting results and conclusions to senior board members. Collate lessons learnt, captured from operational areas, and fed this into the Service Delivery, and Senior Portfolio Managers

Derby, United Kingdom

Client engagement, developing and designing bespoke solutions, including pricing levels and support with financial issues. Team recruitment, training, development, appraisals, objective-setting. Drove and continually assessed CSI across all client areas. Designed and created service packs, presenting to the Customer, identifying service challenges, recommendations/enhancementsCoordinated escalations’ process (root cause analysis and corrective actions). Supported design and architecture of services and dependencies across all configuration items. Developed internal/customer documentation (Knowledgebase, FAQs, how-to guides). Supplier management (on/ offboarding, performance appraisal, SIPs, communications).Problem Management -through analysis of data, understand, identify service, and project problems, classify, and prioritise problems, document causes and implement remedies

Nottingham, United Kingdom

Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Answering client queries and identify new business opportunities among existing customers. Discussing with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience from start to finish.

Derby, United Kingdom